Honest, Friendly, and Helpful. From the moment you talk to someone on the phone to ask about an vehicle to the moment you're on the lot you're greeted and treated with so much respect. Very accommodating and warm people!
I found a vehicle that I was interested in. They responded to my inquiries right away and were very easy to work with. They were very flexible and were willing to work with me however and whenever. Overall great experience and very friendly staff.
I had seen a car advertised on cars.com from Danville Automall. The pictures and the price got me interested in looking more at this car. I live 250 miles away from the dealership. I contacted the dealership and told them I was interested in trading a car in for the one they had listed but had to drive 8 hours round trip to look at the car. I asked if we could negotiate over the phone to see if we could be close on an agreement understanding it would depend on what both vehicles looked like. The dealership and I reached a tentative agreement that would be based on them looking at my trade in and me looking over the vehicle for sale. Upon arriving at the dealership, the car was as described and the pictures were exactly as the car looked in person. The dealership and I discussed the vehicle and the trade, they reminded me that there is still good honest people in this world. I couldn't be happier with my experience at this dealership. They were also able to get my financing where it will pay off earlier than planned when I went and save me 2400 dollars in finance charges over the life of the loan. I plan to keep this dealership on the top of my list for the next time I need another car. Wonderful team!!
Everything was the BEST i would score them a 10! Trampas was so nice and he got us what i beleive was a great deal, could not have asked for a better saleman than him. the finance guy sorry i can't remember his name but he worked real hard for us and got me a 5.5 percent interest. We love our Hummer and would go back to Robert Woodall in a heart beat!!! ROBERT SAYS SALE THEM!!! Thanks, Karen Thompson
I didn't actually go to the dealership, but I inquired about a vehicle through email. From a distance, the customer service has been wonderful. They were quick to respond and have also been very helpful in keeping me up to date with potential inventory I might be interested in.
My husband and myself was very please with our deal we got at Nelson Ford. The salesperson Eric Friedhoff and Danny Hutchens were very helpful in helping to make our trade smooth. Really appreciate these guys and their help. Thanks
My husband and I had the best experience buying a new vehicle from Eric Friedhoff. We started out looking at new SUVs, then used SUVs, and back to the new SUVs. Eric did all the research and found just the right one for Don and I. The entire Nelson-Ford-Mazda treated us just like family. Thank you for a great experience.
The best place to buy a new car or truck, Chris Davis is a great guy and will do his best in getting you in the car or truck you want for the best price. I have bought two trucks from Nelson and have been very pleased both times the workers there are very friendly and make you feel at home. The last truck I bought I dealt with Scott and he was a very great guy to work with I would highly recommend him, thanks again Chris and Scott I love my new truck!!!!
My sales person was John Shore he was great. He was very helpful and friendly by leading me in the right direction on my car it was a great first time experience from a dealership. If you need a car or truck with low payments John Shore is the one you need to see. I highly recommend my friend and family to see him. You can call him at (434)713-9363 thanks again
Just bought a Ford F150 from Nelson Ford on Sat, we worked with John Shore, by far the greatest salesman we have ever worked with!! It was like an instant friendship!! Will recommend Nelson Ford and John Shore for everything!!Thanks again
Chris Davis and Eric Friedhoff were excellent to work with! They made the process so easy and I absolutely love my new Focus! This is the 2nd car Chris has helped me get and I will definitely be back to work with him in the future! Terry Bascom is also great to work with! I had a wonderful experience!
Repair for a KIA THEY DID not SELL Yes! Hart Motor
by Vicki Minks- Garry Rogers from ROANOKE
May 10, 2018
This is the only KIA Dealer that would FIX a KIA that they didn't even sell! Not to just trade it in and rid of the problem,they have Fixed the problem on Bank 1 and are fixing the same problem on Bank 2! All under warranty that the seller would not FIX! Salem is not the place to Purchase a KIA! Unless you never have a problem! 10 yr 10000 mile warranty means nothing to them! If its 2 good 2 be true,it always has been for me! Cheep and Good don't go together! Never Has!
All calls and emails were answered promptly and all questions answered. Great car at a great price from good, friendly, knowledgeable people. The n/a answers I gave were because I've just purchased the car and haven't had any problems with anything.
When it comes to purchasing a car, Barkhouser Ford is the only dealership we would ever consider. Mr. Jones and Mr. Powell are wonderful to work with and go out of their way to make the buying process stress free and enjoyable. Totally professional staff and service!! Highly recommend!
My purchasing experience with Barkhouser was AMAZING! The entire staff involved were very helpful. I was able to get the vehicle that I wanted quickly without having to fight for a fair deal. They didn't charge me processing fees, got me a great interest rate and I would recommend anyone to Barkhouser Ford! Thank you Barkhouser for the great experience!
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