Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
Mr. Bobby Eddy was great to deal with. Nice guy, Easy to talk to. It felt like we knew him forever. He listened to what we said and didn't try to push anything extra. He even spent extra time with us afterwards helping us program the dash. This was what a vehicle purchase should feel like. So when you go to Fairway Ford, ask for Bobby Eddy. You won't be disappointed.
I liked working with Nisha, not pushy, very nice, knowledgeable, and helpful. Only issue I really had (I don’t fault mishaps for) was the attention to detail that was given to detailing the car. Heavy dust and grim in easy to see places and crumbs/cereal under the seats. I will have to take it for detailing. Also the car needed new wiperblades right away as they where split.
Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 6, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
Comfortable and friendly atmosphere to find exactly what I was looking for. We???ve been buying from this dealership for years and they are always a pleasure to work with. Never any pressure to buy. Sarge is our go-to guy!
We had purchased a new Lincoln MKX previously from Phil Fitts and returned to purchase a used MKC. Our salesman, Albee Mangino, from whom we had purchased the MKX, was again very helpful, friendly, and fair. We believe we received a fair deal and are very pleased with the MKC. We also returned due to the excellent service department.
I’ve bought a car from 2 big dealerships and one small auto sales before but Loudon has been my best experience overall. There was no hassle, no pressure and could take as much time to make my decision. I was worried about financing since my business had just failed and needed a van for work at my new job. They were able to obtain financing for me and got me the vehicle I needed! Going to pick up the vehicle and sign papers I expected it to be a while since that was my experience at those big dealerships but I was able to get in and get out in a half hour on a Saturday. Van has been running great with no issues. The service was excellent as they worked with me and took many of the headaches away. Thank you so much!
The employees of this particular dealership were very nice! One of the owners even introduced himself and thanked us for stopping in. It felt more family friendly- even had a couple sweet, gentle dogs walking around & playing!
Steve gave me a very reasonable price for my trade and work with me to get the best deal. I will be back in the future. Very professional!
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