I made an appointment with a sales person who contacted me by phone in response to a website enquiry I made. The sales person was waiting for me when I arrived, took me out for a test drive and handled the sale thoroughly and professionally. There were one or two minor maintenance issues I wanted the service department to check before taking the car, so they kept it over the weekend. The service manager called on Monday to update status and kept me informed. I picked up the car on Tuesday and have been pleased with it. Price was what should be expected for the make, model and mileage according to Cars.com, NADA and Kelly Bluebook.
Ford Flex Saved My Life
by Monie from NY
December 30, 2018
T-boned, and my door took the hit...jaws of life used to get me out...car did not roll because of the Flex wide and low style and their safety standards - superior quality safe vehicle by Ford... although it was totalled, I wasn't...and my pyrex cake plate made it too...bravo Ford. Can't wait to get another one someday..I'll fill that cake plate to celebrate when I do...Thanks for making The Flex 💪...sure had the muscle I needed that day!
Great experience. Would recommend this dealership and staff to any friends and family. Staff worked with my unique situation and the purchase went as smoothly as i hoped for. Thanks for the great car buying experience!
2nd Ford Flex! I hope they never stop making them
by LeeLeeAk from Conway, AR
December 16, 2018
Great vehicle. Great ride and a great value compared to other SUV’s. This is our 2nd Flex and we love them! We looked at other SUV’s but kept coming back to the Flex. I honestly don’t know why anyone would buy anything thing else!!
We love how comfortable the Flex is, the engine has great power & get up & go, it is very easy to drive & we have had very few problems with it. It has 126,000 miles now but we will be keeping it for several more years because we are very happy with it.
Love being able to book service online and have service completed in timely manner.
Love my big beast! :)
by Tenayak from INDIANAPOLIS
April 5, 2018
I love this car. I used to drive a Pontiac Vibe, there was hardly room for myself let alone my family. The Flex had been an awesome addition to our family. It has tons of room and lots of cargo space if needed, and the extra third row when toting lots of kiddos!! Great Family Vehicle! I highly reccomend!
I am very happy with my purchase. The sales consultant, Nicholas Raymond, was very helpful. In the future if i need a amother car or help, i would look for him. Very paitient and understanding for the customers needs.
Love my new/used Ford Flex
by SteveL from Fletcher, NC
December 15, 2018
Great value for the money. Spacious 3 -row seating, separate rest controls, manual or auto shifting. Bought just as snow hit Southeast. All wheel drive was a Plus! Comfortable. Large gas tank.
This was my first time ever going to a dealership and Luis made it very simple, fun and exiting to get a new car. Luis had such an amazing and fun personality, there's no way to not have fun searching for a car with him. He walked me through the basics and showed me cars that work for me. I realized you can't just pick a car by looking at a picture, you actually have to sit in it and drive it. I didn't think I would like the Jeep Patriot but I ended up falling in love with it after the test drive! I'm super happy with my new car!
Sergio helped me with understanding the paperwork and explained every single paper that I was signing with precise detail. I was very worried about what I was getting myself into but with his helped I felt more confident and less worried about the application process. He made sure to have everything correct like double checking my credit application and correcting my gross income. All together everything went well. Although it is a bit of a drive for me it was worth it and I would totally recommend them to any of my friends!
Love it! Great gas mileage, lots of room, great $
by Georgia from Petersburg VA
July 22, 2018
Great value, lots of room for my tall family and they did not want a minivan. Great gas mileage and smooth ride. Had close to 200,000 miles when I sold it and still ran great!
This car was very dependable , The car was my wife's car and she loved it , it was perfect for us and our 4 kids, still had plenty of leg space room.. Overall a Great family car for everyday use or for travel...
Helpful, attentive and friendly staff. I had called ahead and gave a time that I would be there. The vehicle was pulled up and ready for us to test drive when we arrived. They made the whole process effortless on our part.
Smoothest driving vehicle I've owned
by Mr_cat77 from Fond du Lac, WI
August 24, 2018
I've enjoyed driving this vehicle. It provides an excellent ride. Roomy, comfortable, and plenty of power. The AWD is awesome in winter. I love the Flex's body styling. It has great cargo room when needed. Seating for 7 comes in handy on occasion too.
I liked that they worked as a team to address my needs as a consumer, working together to offer me a vehicle I couldn???t refuse. I???m pleased with my purchase and feel respected as a buyer, which isn???t always the case in the world of automobile sales.
3rd flex we have owned
by lakeside living from stephens city va.
December 13, 2018
we love it. most comfortable ride of any vehicle we have ever owned. this year's interior is top notch. even our 18 year old son loves it.
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
Super comfortable vehicle
by BradH from Grandville Mi
November 28, 2018
We replaced our 2009 Flex with a 2017 Flex. We have loved our 2 Flex’s and are very pleased with the updates to the vehicle in the 8 years between models.
My RDX developed a rattle in the steering column that was annoying. They found the problem and had it fixed within a couple of hours. So happy to be rattle free. The service was top notch!!
Not what I thought
by Ticked off 67 from Williamsport Maryland
October 30, 2018
Bought it used from Carmax had 31,000 miles 4 months later won’t start now has 35,000 miles got towed to dealer and of course it’s not the fuel pump because that is covered under warranty it’s the electric module that makes fuel pump work . So now I have to pay 3 00.00 some dollars. But yet I see all kind of people posting about this part really Ford . First Ford Never again back to Chevrolet
Went to look for a truck, they let me test drive it, but after what i told them i was willing to pay because of what its actually worth, they laughed and told me i dont know anything.
Best car I have ever owned
by mslusher from Worthington
January 7, 2019
I had one for 6 years, put 235,000 miles on it and the only thing outside of regular maintenance I had to do was change a fog light. I gave it to my son, the car has 250,000 miles on it now and still rides like brand new
This is my second new Ford Escape that I have purchased from Courtesy Ford. The employees that we worked with were very friendly and nice. I and my son, had a very pleasant experience and I would recommend this dealership.
Most comfortable ride with room to spare
by Alien72 from Binghamton
August 27, 2018
I have no problem getting in or out of the Flex. My granddaughter always asks to ride in my limo! The comfort of the ride is beyond my expectations.The room available for each passenger is amazing.For a almost 10 year old car it is still mechanically dependable . We have 2 Ford Flex in our family and both are loved.
they do very good work the associates are very polite.they were able to answer all of my questions that I had, everything was done in a timely manner
Love my Ford Flex!
by Lasergirl from Bodfish, Ca
December 17, 2018
Ford Flex met all my needs. Love the comfort and style plus all the extra perks. Fits my family and our busy lifestyle. Totally recommend!
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