Used 2016 Ford Focus for sale near Grand Rapids, MI

It was a great experience, Joaquin and Orvil were very helpful. They helped from the start to the end, they even helped me with questions with my vehicle.

I've had my 2016 Focus SE for 9 years this year & will drive it until one of us dies. I've never had a problem with it. It gets great gas mileage, is comfortable & roomy. I've hauled many things that others thought wouldn't fit but with the back seats folded down ...no problem. I would recommend a Focus to anyone looking for a reliable vehicle.

Shane Burrough was very professional and helpful in the process of us leasing our 3rd Grand Cherokee. Highly recommend Shane Burrough if you need a car salesman @ Jim Riehls.

I bought the car in 2020 now , I've replaced the water pump, alternator, purge valve and normal maintenance, the car gets up to speed on the highway pretty good , is pretty quite , handles good for a economy car, I got a 5 speed manual with all the bells and whistles, I would say it's not bad for the price I paid for it , I guess the automatics are a nightmare to own. If you drive in the snow get snow tires, other than that I hope to hit 200 k with this car

Great people to work with. Lonnie, the salesman, was wonderful! Financing was quick and seamless.

I bought the car in 2020 now , I've replaced the water pump, alternator, purge valve and normal maintenance, the car gets up to speed on the highway pretty good , is pretty quite , handles good for a economy car, I got a 5 speed manual with all the bells and whistles, I would say it's not bad for the price I paid for it , I guess the automatics are a nightmare to own. If you drive in the snow get snow tires, other than that I hope to hit 200 k with this car

Had a tough start with my purchases of the 2 cars I planned to purchase as salesperson Luis Moreta was very non responsive as time went on and numbers changed as far as my trade in values on my 2 cars. He started at one number and the next day that number went down when I asked for number to possibly go up. First time I?ve ever had that happen. So I was done dealing with him and was planning on going to another dealership. Then I figured I?d give them one more shot and Amy Rodrigue and Nancy Vega made my experience as I would have expected. They were super responsive and listened to me explain my issues with original salesperson. They made the purchases of 2 cars extremely easy and from start to finish everything was put together in just over 24hours. Between me and my parents we have purchased many cars from Salem Hyundai and the relationship was almost going to end going forward but Amy and Nancy repaired it very fast and professionally. So I thank you both. Wes Leroux Sr

I am reviewing for the 2016 Ford Focus S.E. with hatchback. Engine performance, pick-up, and MPG are excellent! The car overall is an excellent choice. I have had very few mechanical problems with it. MAKE SURE WHEN YOU BUY THIS CAR THE TRANSMISSION IS GOOD. I made the mistake of buying it when the transmission was bad! Ford doesn't know how to make good transmissions for the Focus. DO NOT set MyKey! It WILL cause problems! Even with the dealer key I didn't see the MyKey option after I had set it once, and I had to completely delete MyKey from the system altogether using my computer. The remote start battery wears out quickly! You can only remote start it a few times before it goes out. I recommend this car, but DO NOT try to let someone sell it to you with a bad transmission, before or after the test drive!

Very professional prompt and efficient service.and friendly Price was higher than I had been quoted

Najlepszy samochód jaki mam .Średnio zmieniałem samochód co 2-3lata ,tym jeżdżę od nowości 7 lat . Będę nim jeździł jeszcze trochę i wymienię na nowszy model. ✌️✌️✌️

Scott Hope always takes excellent care of me. I have brought him my parents Sonata multiple times for old age repairs. He always gets me the best deal and keeps me informed throughout the entire process. 5 stars

Sales staff were very helpful and polite. Their follow up calls and honesty should be a trend setter for other dealers to follow!

Great to work with. The access and style of the location are very weird, but buying process went smoothly. Negotiation was fair, and the F&I office experience went great also-no pressure.

Drove 3 1/2 hours hoping to make a deal. Was only willing to since there were so many great reviews. Just got back yesterday. My salesman was Aaron M. What a treat he was. Discovered he was originally from just 30 min away from my hometown. We quickly we able to cut through the chase and make a deal. He was a joy to work with. We also had contact with Jake & George. Each of them seem to have great mid-western values. I will be looking here again when it comes time to look for another new/used car. Excellent service from top to bottom.

Couldn't be happier with purchase and service. Bought three Toyotas from the same dealer and service center for the past 2 years and haven't been more pleased

Exceptional experience very good price Brian Ries is a excellent salesman had vehicle equipped exactly what were looking for

Great experience at Napleton Volkswagen! The team took excellent care of me and my family and made the car-buying process easy and stress-free. Everyone was friendly, patient, and truly cared about making sure we were happy with our purchase. I?m very satisfied with my vehicle and would definitely recommend them!

Jonny was great to work with. Handled a couple of issues smoothly. Pleasure to work with this business.

I ended up buying not one but two vehicles from Jake within a months time because he understood what my family's needs were. If Jake didn't know the answer he was willing to find out.

I can’t say enough good things about Nick! From the very beginning, he was helpful, professional, and genuinely cared about making sure I got the right car. He answered all my questions, explained everything clearly, and made the whole sale feel comfortable and fair. This was hands down the best car-buying experience I’ve had. Thank you so much, Nick!

Only went on to see and test drive a used vehicle. They were very nice about it. Took it out for test drive. Everyone there was polite and friendly and professional. Answered all questions I had. Very pleasant interaction.

Great buying experience! Our salesman Mike Penna was great to work with! Took the time to make sure we found the car that best fit our needs!

Donna was very helpful. She showed me a van that I was interested in. And then I decided I wanted to see a second one and she went out and found it for me. She is very knowledgeable about the vehicles I wanted to know about and suggested she could help me in the future because I did not find anything yet.

Our experience with Don's Ford was very good. Collin was very in tune to the car of my choice and overall purchase. He went above and beyond if he was unsure of a question(s) that related to the vehicle's options and did not hesitate to ask others in the dealership. He listened, was very attentive, knowledgeable and had very good customer service. Keep up the nice work. Appreciative Customer.