My service rep Ken is the ultimate professional when it comes to customer service. I've serviced my car at browns for the last 2 yrs. Not once have i had any problems with service. I mean that 100% i am truly a satisfied customer. I brought my car there 2 yrs ago, and when i get 300,000 mileage on this one, I'll buy another from here. Completely satisfied!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
John was great in making my purchase a bit easier. They promised to bring car to me in VA and get moonroof deflector installed and neither happened. But, they did pay for an Uber to bring me out to them. Ended up missing work :( and stuck in rush-hour traffic but love my car!
Sheehy Ford is fortunate to have wonderful folks both in their Service department and the Body Shop. They went out of their way to not only keep me updated but worked with the relevant companies on my behalf. I am extremely grateful to Steve and his entire team in the Service department and Erica and her team in the Body Shop.
I went in my with dad to buy a car last week and we were helped by Lamont. From the very beginning he was super friendly and listened to what we wanted. There were a few times where we had to reschedule coming back in to meet with him and each time he was patient and understanding. Even though his job is to make a sale, he was extremely genuine and honest in helping us choose the right car for me. On top of that, after my car purchase was finalized (I absolutely love it!), Lamont made sure to follow up. He answered all my questions, and even took the time to go over some of the features my car came with. I worked with Jason to finalize the finance portion of the car and he was great too. Overall, I had a very pleasant experience with everyone at this dealership. I have nothing but amazing things to say about Lamont. I would totally recommend anyone looking for an enjoyable car buying experience AND a great deal to go to Sheehy of Gaithersburg and ask for Lamont!
My Experience at Koons Sterling Ford in VA was the best experience I have ever had purchasing a new car. The entire process was easy and stress free. Our Salesman Seth was professional, honest, and made us feel Welcome the minute we arrived. Thank you for everything!!! We would definitely recommend them to our family and friends.
Great experience shopping for a Ford Explorer. Loved the end of year incentives. Sonny Bentacourt is an excellent salesman and the Sheehy team members. Everyone was very professional. This was my third Ford vehicle purchase.
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.
The people at National Motors made you feel welcome. Worked with my budget to get me exactly what i wanted! Excellent Service! Ask for Jorge!
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