Waiting area and the whole new car area is in desperate need of updates. Feels old and dirty. Service department is the only reason I go and that isn't much better. The last 2 visits, one or two service writers working and they do not like making eye contact to acknowledge you.
Best experience ever!! Just bought my third vehicle from this dealership, just told them what features I needed, and always amazed that they nail it every time!!! Thanks Shawn Johnson for making me a repeat customer!!
I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
I went in on a Saturday and I am big college football fan so Nick Burns set me up right in front of one of the big screen TVs. It was towards the end of the noon games and Nick Burns grabbed the remote and put on the game I requested immediately. While Nick Burns was pricing out two trucks that best matched what I was looking for, other salesman would stop by and ask how I was doing and would strike up a quick conversation about college football. I felt like not only Nick Burns was looking out for my best interest but all the other salesman would check on me to make sure I was comfortable which made for a great experience. Nick Burns brought over two trucks and we were able to get a deal done on a great F150 that I really enjoy driving. I could not have asked for a better experience, didn't miss a play of college football, and was able to get the deal and truck that I wanted. Greatly appreciate Nick Burns as he went way above and beyond to make sure I was comfortable. He was completely upfront and honest with me about what he could do and he delivered on his word. Highly recommend going to Nick Burns and I have already brought him up several times to family, friends, and co-workers that if they want to get a vehicle, they HAVE to go to Nick Burns and Suburban Ford of Ferndale! Thank you for everything Nick Burns!
Joe and Mazin did an amazing job in finding me my first car. Joe was able to get me the exact car I wanted within my budget quickly and without any issue. They were able to make things very easy for me and helped answer any questions I had. Great service, great guy, great dealership. Couldn't be happier!!
Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs.
Ended up not buying the car, but only because my son didn't like the color.
Pleased with seller that let us go test drive on highway and offered us to have car inspected at our mechanic.
I will be coming back here in the future for sure.
Looked around for a few weeks for newer model Ford Expedition, then I came across Bowman. Even though it was 60 miles from my home, they had everything ready when I got there. Ryan was great, and I very happy with my purchase. Thanks for everything.
I had a wonderful salesman, Chris Jones. He understood that I drive the 150 miles to get to this dealership; so I needed everything ready to go. The process was very quick and hassle free. I would recommend him and this dealership to anyone looking to buy or lease a vehicle. Tell him what you want and he will find it. I'm very pleased with my truck.
This was our fourth time purchasing a vehicle at Atchinson Ford. Our Salesperson Don Swinson is a pleasure to work with. Don doesn't just want to sell you a vehicle, he works very hard to get you into the vehicle you are looking for. Don listens to what you want and is transparent when discussing trade-in value and purchase prices. Thanks Don we are very happy with our new vehicle!!!!
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