They go over and beyond to help you and get you what you want. We traveled 5 hours to buy a truck here and have had it serviced by them also. We will be back for our next vehicle. Just love the people and the place.
I just recently purchased a new ECOSPORT and I LOVE LOVE LOVE IT!!!!! The best vehicle ever. I love the way it handles, I love that it sits a little higher off the ground, I love the way it looks, I love all its features. I could not be happier with the vehicle or the wonderful people in my Riley Ford Family that sold it to me!!!! Thank you all for caring soo much about my happimess!!!!!!!
The sales staff at Riley Ford is exceptional. Scott Osike helped me through the whole process with lots of patience. He really listened to what I was saying and was able to help me find just the right vehicle at a price I could afford. I didn't feel pressured to buy something that I couldn't afford. I really felt the "family" atmosphere of the business. I will definitely shop there again when it is time to replace my new Escape.
I wish that I could give a 10 star rating as that is the way I feel after purchasing my new Ford Explorer from Riley Ford. Casey was "Over the top" in customer service.... Honest, patient and very professional. I received quick responses to all of my questions. They truly made me feel like I was an important part of their business. More than I can say for a lot of other dealerships. Kudos to all of the staff at Riley Ford.....I will now be a customer for life! PS.......I LOVE MY EXPLORER!!!
I love my car! Great deals and great service! We have gone to a few different places and been told that there's now way to get out of my previous car, but Riley Ford made it happen! They listen to you and try to get you what you want in your range!
Appt. was on time,staff was extremely courteous (as always!),valid recommendations/suggestions regarding services required(fluids/filters) were made available & explained...what else can you ask for in a Service Dept.??
When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.
Bought used 2012 Tacoma was offered fair KBB trade in value. Worked with Dylan Krause, Abigail Heck and Celeste Brasseur, all 3 were very professional and meet my needs to make the buying experience fairly painless.
I had a wonderful experience at Heritage Ford. Dillon Machavern was fantastic to work with; he was friendly, helpful, and went above and beyond to make sure I found the right car at the right price. From beginning to end I was treated respectfully and professionally, and ever once did I feel pressured or pushed in any way. I can't recommend Dillon or Heritage Ford enough!
Phil was wonderful. This my fourth car that I bought from Berlin City. Which says it all. I will always keep coming back. They are the best.
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