I bought my Honda Accord from Jeremy 5 years ago. I got a new phone about 6months ago and it has been nothing but trouble as far as staying connected with the car. Jeremy has helped fix this problem multiple times and never seems to be bothered when I show up for help. He greets us with a smile goes right to work usually has us back up and running in about 2 min. Jeremy is patient, kind and professional and that is why we will continue to do business with Cawood!
My salesperson, Tina Smart, was polite, efficient, and knowledgeable. In addition, Dan and Paul in the service department were very helpful. I’ve been a Cawood customer for many years and intentionally bought my car from them because of their staff and customer service.
Purchased a used car with a trade-in. Very Pleased
by Keith Sparks from Port Huron, Michigan
November 9, 2018
I've purchased two new and one used vehicle with trade-ins in the last three years. I appreciate the Cawood Sales staff and there going the extra mile to make each complete transaction a very pleasant experience. I have also used their service and Body shop with the same results, excellent.
I have been a life long customer of Cawood’s!! Their quality for service and sales is beyond anyone’s expectations, they make it their business to know and listen to the customers needs patiently, honstely and completely! One thing that I have always appreciated is the kind words and friendly smiles that I receive wherever I run into the “ Cawood Family” be it in the dealership or out in the community they will always stop and acknowledge me with a smile!!
I work very hard and long hours so when I make a important purchase such as a car, I want to know I can count on a business that really puts my heart in their hands.... wouldn’t you???
Tks Cawood’s, my new ride is the bomb❤️
Jay Baldwin did an excellent job helping me through the process of leasing my vehicle from start to finish. A spur of the moment Saturday test drive had me driving away in my new car the following Friday. Thank you to Jay and Northgate Ford.
I worked with Sherm, who was so down to earth and honest. He took the time to get to know me, and treated me like family. He asked questions to determine exactly what the right vehicle was going to be for me, and stayed within my price range. What I love about him is that he isn???t a shmoozy salesman, trying to pressure you into anything. He just listened and did the research to find my dream car. He was available by his cell phone at all hours to answer any questions I had, and never once made me feel stupid. This is the kind of dealer you want to work with when buying a car. I wasn???t expecting to walk out of there with a brand new Jeep Cherockee!
We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
So I went in thinking that I was just selling my 2014 Diesel truck....they worked a deal so sweet that I ended up leaving with another truck. The ladies rock! They took care of me with excellence and class. What a great experience today!
I thought I was stuck with a life of $500 beaters, but Cindy worked with me to get me a great rate on a loan. I now have a beautiful f150 4x4 king ranch. They go out of the way for you and take your calls way after hours.
My experience was absolutely amazing. Walked in after every car dealer told me no. Shannon right away knew I was frustrated and ready to give up the search. But she gave me her word she would put me in a truck that I would love. Her amazing work and the help of her co workers they were able to put me in a beautiful 4 door 4x4 hemi that had more options than I would of ever thought I would ever have at such a young age! I would recommend car country to anyone. They fought so hard to do what they told me they would and they did!
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