My first Mercedes Benz
December 3, 2018
Over the past 40 years, I've purchased more than a dozen cars, Ford, Nissan, Hyundai, trucks, sedans, SUVs, etc. I've generally been pleased with all of them. The one thing they all had in common was the dealership experience, you know the excitement heavily tinged with the that sinking feeling of being taken to the bank by that wolf in a sheep's skin. After all, they do this every day and I get a car or two only every 5 to 10 years, so it always seems like the first time. The staff at Mercedes Benz of Loveland were an exception. I've never felt as welcome, comfortable, as well treated, or as confident that I got a good deal on a car purchase. . . and a Mercedes to boot! When we walked in, the receptionist greeted us and asked us how she could help. I told her we were there to buy a car. She said someone would be with us in a few minutes and pointed out the free snacks and coffee bar in lounge area. Before the espresso machine had filled my cup half way, Brian Butler, the sales manager, came over and welcomed us in a very cordial way. Let us know his team was busy but that one of his team members would be with us in just a few minutes. Before we finished talking, one of Brian's team walked up and Brian introduced us to Chase Albright. There was no push, no hurry to the ensuing conversation. We moved to Chase's office and told him that we'd seen a listing for one of their vehicles online and were interested in getting it. A preowned 2015 ML350 with only 19K miles and one of the most competitive prices listed anywhere in the front range area. After checking Chase came back and said, "There's good news and bad news." Apparently the vehicle we'd seen had been sent to auction they hadn't been able to sell it for a while. The good news was that they could get the car back. Chase mentioned that the car was in pristine condition and had been surprised that it had not sold. Part of the bad news was that we wouldn't be able to see or drive the Car until the following Monday (it was a Saturday) as the auction lot was closed and they wouldn't be able to retreive it until the lot opened the following Monday. We decided to purchase the vehicle unseen (yes, I know what some of you may be thinking . . a fool and his money are soon parted), but Brian guaranteed us that if we didn't like the car he would tear up the paper work. Our last stop in the purchase process was in the financial department where we were introduced to Alex Clarke. Alex took the time to go over and explain all the options and details in a very relaxed, cordial, and understandable manner. Again, never felt so comfortable or well treated at a car dealership in my life. We returned the following Thursday to pick up the car we'd purchased. True to Chase's word, the car was pristine, beautiful in fact. Well maintained by the previouw owner and a three year old car with only 19K miles! We've been driving it for a week now, the car lives up to the Mercedes reputation. Solid, smooth, quiet, handles oh so well . . . it glides around corners, seems to defy the laws of physics!. My hat's off to Brian, Chase, Alex, and the rest of the team we never met who retrieved the vehicle, re-certified (!), and applied the extras we purchased. Best car buying experience of my life!