I would like to say "thanks" to Sherry Cox again in the Service Dept. She provided outstanding customer service on my last visit. She goes above and beyond to take care of the customers.
Five Star Nissan thanks for having an outstanding staff member such as Sherry.
DeMarcus Price was my sales associate, and he was great to work with. Got me a great deal on my truck, and matched my trade in appraisal at another dealership. When I got the truck back home (~ 3 hours away), I noticed the spare tire jack/kit was GONE! It was a used/formal rental car, these things happen, but the best was when Five Star replaced it immediately. I received the replacement kit in the mail the following Tuesday (Memorial Day weekend). Which turned out to be very important, because I had a tire blow a month later, and I would have been in a bad place without a changing kit.
Transaction was smooth, shop and store were clean, everyone was very friendly, and the sales experience was overall low pressure. It's hard to find a good dealership - so I like to promote the gems that are out there. Five Star is definitely one of them.
Best car buying experience ever. All of the staff were great. Dustin was patient, encouraging and respectful. No pressure- just a genuine desire to place me in the right automobile. He suggested multiple financing options to help in the decision. I will not go to another dealer.
I scheduled an appointment and took my car in for routine service. I didn't have to wait but the service advisor said there may be a slight delay because they were backed up a little. But my service was completed within an hour. All the employees were very professional and courteous. Although I'm not a local resident of Ashburn, Mr. Parker greets me every time I bring my car in for service. Service is exceptional!
Very professional service with courteous personnel.
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