We decided to drive to Kokomo from the Indy area because of a car they had on the lot. The car was and still is in mint condition. It has been the best use car I have purchased and the best buying experience. Grant Holcomb was a pleasure to work with as was the rest of the team.
Overall it was good experience. However, a few days after I had my '06 Trailblazer in for an oil change I had an issue with my low beam headlights. This issue had nothing at all to do with my service visit at the dealership. I found both low beam lamps to be bad and proceeded to change them myself. Upon changing the right low beam lamp I noticed that the air cleaner intake tube was not reinstalled properly after the service personnel had changed the air filter during my visit. I have never had any service issues with this dealer prior to this one. This was obviously not a major mistake but had it been a different procedure, one that was more critical, it could have been catastrophic. As a GM factory employee myself, I understand the importance of attention to detail and I sincerely hope the service technicians of this dealership do as well.
My husband and I have purchased all of our vehicles and motorcycles at TNT Auto with the exception of one. With more than one location made it easy. If they didn't have what we wanted, they would find it. Everyone that works at TNT are pleasant and down to earth. They do everything to work with you to find that vehicle and very helpful when it comes to financing and making sure vehicles do not leave the lot with any major issues. Safety is a big part of their business. When it comes to trade-ins, they are very fair. All the dealers have a wonderful personality and make you feel comfortable, not to mention they are up front and don't hide anything. Honesty with this dealership has always been great and gets us in just to say hello. They make you feel welcome. They do check back and make sure that you are happy with what you bought and if you have any problems. They take that extra step to make you feel good about them. Shane and Larry have wonderful personalities and they are at the Boulevard location in Kokomo. I would suggest that if you are in the market for a car, truck, or motorcycle, to go and talk with anyone at TNT and you will be satisfied. I know we are.
I had a appointment at 7:30am and called before scheduling and wanted to guarantee I would be done by 9 so I could leave for work and I was out on time, but I didn't get all the services I asked for. I have went to the same place for 12 years and wanted the convenient hours of 7:30am thinking I could get in and out and that was not the case. I don't think I will go back, but may give them a second chance.
Had a great experience right from the start. They worked with me to find the right car AND the right financing. Third dealership I've been to trying to get a better car and paul richard got it done!!!! I'm super happy with how everything came out.
I live in Kokomo but drive to Peru to buy my vehicles and for service. My family has purchased from this dealership several times and every time it has been a great experience. We always feel comfortable when we are there and if we have any concerns about our vehicles while we are in for service our salesperson Mark and the General Manager Chuck are just a few steps away!
The only reason I'm writing this is because Cars.com wanted a review for these guys. . . Be careful what you wish for!
Late one Friday night I was searching Cars.com for an older Chrysler 300C. I wanted specifically a Cool Vanilla white one; this dealer had the only listing on Cars.com inside a 50 mile radius at the time. They are a solid 50 miles from my house so there is no way I'm driving that far for a test drive unless I know for sure it is there and available.
Google says they're open until Noon on Saturday so it is important to communicate early so I can make the hour+ drive for this car, thus I used the Cars.com email feature to contact them and requested they call me to schedule a test drive.
You'd think it's a slam dunk, right? They had that car sold to me already, all they had to do was call the number or reply to the email and if we could have reached a fair deal (and the car was in as good shape as depicted) I'd have driven it home that day.
But they didn't call, and they didn't email, so they did not sell me a car.
You guys get 3 stars: Neutral . If you intend to use cars.com to sell cars, you should be responsive when potential customers use their tools.
Thank you so much Patton’s Automotive for working with me on getting the vehicle I’ve been wanting for a long time. This is the third vehicle I have purchased from Patton’s. My family has also purchased two other vehicles here. They have all been top quality vehicles.
We wanted a specific vehicle. We told Mike and Justin, they searched to find our truck. Once locating the truck, they transported it, and delivered it to our home. The guys went above and beyond to ensure everything was in working order on a used vehicle. The personal service and attention to our wants in a vehicle were met in a very timely fashion and with satisfaction. We highly recommend AQ Auto for your Affordable and Quality used vehicle needs!
We were on our way to gulf shores for vacation from Michigan and our alternator went bad. The staff were so kind and accommodating. The drive to get the part and fixed it in record time so we could be on our way. The allowed us(my husband and I and our to young children to hang out in the lobby as we had no where else to go. Thank you for your kindness and compassion!mi
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