MY SERVICE ADVISER WAS KEVIN. HE WENT OUT OF HIS WAY TO ACCOMMIDATE ME SO I COULD GET TO WORK ON TIME. HE GAVE ME A RIDE INSTEAD OF WAITING FOR THE SHUTTLE DRIVER. VEY FREIDLY AND PERSONABLE GUY. MY VEHICLE WAS READY AHEAD OF SCHEDULE. THANK YOU DENNIS I REALLY APPRECIATE THE GREAT SERVICE.
Tom Maher was always polite and professional. Tom was responsive and returned my calls and text promptly, even after hours. Tom has been more than honest through this entire process. There are a few things that are still outstanding with the deal, which I know are out of Tom???s hands. Each time I asked him about the issues he got back to me asap with the status. As for Tom I would certainly buy another vehicle from him. While I understand the dealer is going through some changes, they should be a little more conscious about the fine details and what management promises.
We travelled 200 miles to look at a used car. Thanks to Dominic and Carbone, it was worth the drive. The car was ready for us to see and test drive, Dominic was helpful and knowledgeable. We made the deal and couldn't be happier.
I contacted Carbone online, within 2 days Charlie found me a car in my price range and the deal was struck. I went in completed paperwork and drove my new car home. Charlie mad the process very simple. The best transaction for a car I have ever had. I will certainly recommend The Carbone group to anyone in need of a car. Everyone was pleasant, helpful and kind. Thank You Charlie you are the greatest.
i came to your dealership with an appointment for a warranty issue. i stood at the service desk, just inside the overhead door in the entrance to the garage, behind another person, waiting to talk to the service writer, i had two people behind me also waiting for the service writer. The service writer finished helping the person ahead of me and i stepped up to desk and the service writer then answered the phone and talked for several minutes while i waited then laid the phone down and left the area for several more minutes came back and hung up phone and left again for another several minutes. when he came back he was on a cell phone and then suggested that me and the other people waiting at the desk for him should go to the office and find someone to help us as he was to busy to assist us. I went to the office and was helped by another person who was very nice and took very good care of my issue and fixed my truck in short order. I would recommend your dealership to others and will use your dealership myself. I will recommend though that people skip the service writer desk and go to the inside office. I found the service writer to be rude and uninterested in customer service, not a good first impression when arriving at the dealership.
I was searching for a used truck and I didn't have much credit history. Not only did they get me a loan without a co-signer, they also bent over backward to make sure that my first financed vehicle experience went smoothly. Everyone there is super nice as well as being helpful. I've worked at dealerships and spent time at others and no one comes close to the professionalism and hospitality of Rome pre owned. They are four hours away from me but I won't hesitate to buy my next vehicle there! Well worth the trip! Thanks again Matt!!!!
I have debated for a while on getting a small SUV. When I got to the dealership I had all intention on just browsing to see what styles I like and possibly test drive something. Geoff met us outside with a smile and was very friendly. Car shopping can be stressful and he was very laid back and open to questions- not pushy or persuasive. He helped me narrow down exactly what I wanted within an hour and two different test drives. I now have a beautiful 2018 Jeep Cherokee Limited sitting in my driveway. I cannot give him enough credit for my experience. Job well done Geoff! I will absolutely refer him to my friends and family who are looking for a vehicle. Thank you again for everything Carbone!!!!
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