I have purchased 5 vehicles from the Chrysler store in Mattoon, three of them from Kristy Goeckner. That girl is AMAZING! She is willing to do whatever it takes to get the job done and make sure you are happy and comfortable with your purchase. Everyone there genuinely cares about the customer. I also love the friendships that the coworkers seem to have! Everyone is always so happy and chipper and joking around with each other. I will always buy from Pilson's! :)
Two week review
by SC_Trucker from Fountain Inn, SC
January 6, 2019
I have only owned my 2016 GMC Terrain Denali v6 for two weeks now but I absolutely love it! It has a comfortable ride and plenty of room for 4 adults. It can hold 5 people, but to get three in the back I'd think they would have to be slimmer adults, or kids, to sit comfortably. The middle console is really deep, up to your elbow deep. I'm tall and with the seat back you have to reach for the door controls. I'm constantly letting down the back window by mistake when I'm trying to let down the driver side window. The remote start and heated seats are wonderful on cold days! There is a slight vibration when turning the wheel from park. I took it to a dealership where they told me this is a known issue with the V6 Terrain (the 4 cylinder doesn't have this issue apparently). Other than that, so far so good! It has back up camera, blind spot monitoring, lane departure warning, collision warning with brake assist and other safety features. My other vehicle is almost 15 years old so it's taking me a while to get used to all this new technology!
I purchased a Journey off of Randy McDonald. He was simply amazing person to work with. He helped answer every question that I had and he let me look around and shop for the right vehicle for me. I was happy with the care that he gave to me and my girlfriend he treated me like a real friend if not even a member of his family. I will continue to purchase vehicles off of randy and all of the PILSONS team.
Convertible and quick
by Frey,Terry9 from Mesa
January 13, 2019
This car is exactly what we were looking for ... It fits all our needs and than some thank you Ryan Shippy for listening ......
I recently purchased my first vehicle at Roy Schmidt Honda and I couldn’t be happier with my experience! Jake Hotze was the salesman I worked with and he went above and beyond to find me a vehicle that best fit my needs and more! Jake along with the rest of the Roy Schmidt Honda staff was very knowledgeable, informative, and upfront about their vehicles and what they had to offer. After finding the vehicle I wanted, Ben Rohlfing helped me with my financing options and thoroughly walked me through every step of the way making everything very clear. What I expected to be an overwhelming experience turned out to be very straightforward and easy. Thank you for being so welcoming and patient and making me a first time vehicle owner. I look forward to doing more business with you guys!
The 4 cylinder is a low maintenance SUV
by Serginho from Killeen
December 31, 2018
The past 4 years with this vehicle have been reliable. I've been able to save gas while having the space to move around with family or to other cities, the interface is simple and straight forward, so knowing when a oil change is coming to maintain the vehicle to good performance helped me a lot.
The power steering is electronic so there is no need to check for fluids there, the wheel is always soft and easy to drive.
Always friendly and very speedy repairs! The service department was great when I had my escape towed in due to lack of power steering! It was fixed in two days! This includes the weekend since it was late Friday night!
Love this car
by Stanton from Mount joy PA
November 9, 2018
This is by far the best car I’ve owned. Comfortable. Roomy. And with its eco option is great on gas. Love everything about it and it runs smooth
J & K Mitchell provides a low key experience. There was no pressure to buy and the customer service was excellent.
Another dud from General Motors
by Nursemel131 from Glenburn, ME
January 5, 2019
This vehicle from the start had issues. At 2,000 miles the auto stop feature failed and I was stuck in the middle of an intersection. I had to turn the vehicle off and restart it to get the engine to re-engage. Which then I got pulled over from a police officer because I hesitated too long at the intersection. The dealership had it for 1.5 weeks as it needed a new battery and cam shaft cylinoids. The local dealership had been great but GM directly is horrible. It now has radio software issues that I have had it in now twice for it and still isn't working properly. I had a 2017 Acadia before this one that was so unsafe GM ended up buying back from me. I will buy from the dealership again but I will never ever purchase anything from General Motors again.
I’ve never had such a great experience buying a car! Not pushy, great deal, very personable, and didn’t try to sell me things I didn’t want or need!
If this isn’t your local dealer, but they have the car you want, this place is absolutely worth the drive. I made the trip from the St Louis area.
Bill, the owner, was my salesman. He was able to work a deal over email so I arrived knowing exactly what I was getting.
They’re just good people!
Very reliable and gas efficient
by Mekks from RENTON
January 4, 2019
We love our new car. Its spacious with lots of upgrades. Very stylish and comfortable to be in. Love it. Never owned a gmc til now. We've been missing out.
Outstanding service with no pressure looked for what we wanted and took good care of us. Great coffee, will definitely use the dealer and salesman again.
Does anyone really read this? Lol
by Lovnicandjoe from Buffalo, NY
December 22, 2018
I originally had a 2015 terrain which was AWD and loved it. After leasing my current 2017 Terrain - which is FWD -I feel the car is tailored for a man. The finger holds on the steering wheel, for example, are sized for a man - my hand just doesn’t grip properly. My next vehicle I would like to find something that rides a little less like a “truck” and the Bluetooth has never worked properly which was used by Gavin as a selling point.
I had a appointment at 8:15 am and ask if it would be done in 1 hr because I had a place to be. I left and came back in a hour and she told me it would be a little bit. She let 2 cars go ahead of me getting oil changes cause she didn't think I was coming back for 1 hr. Needless to say I think this is very bad customer service. I had to wait another 1/2 hr for my car to be done. That is terrible service when I had a appt and they were walk ins!!!
Engine turns off when you stop
by John from Woodland Hills, CA
December 30, 2018
This vehicle turns off and on when you stop a big safety issue very dangerous to drive. And I am scared to drive this vehicle on the Freeway and streets.
We just purchased our 4th vehicle from Diepholz, and we returned because we’re always treated well. We told Kim Van Gundy what we were looking for, and he found it straight away. He answered all our questions, gave us great trade in value, and quickly got us into our new car. We highly recommend Kim, and the staff at Diepholz.
Best car I’ve ever owned
by Schabs1313 from Chicago
December 23, 2018
I love it. It drives smooth, great on gas and it’s comfortable. The backup camera is amazing, super clear even in rain or snow. Highly recommended.
When we arrived, we were just still looking. Mark met with us, discussed our needs and showed us an Impala LT that we liked, drove and purchased. All the other people who work there were friendly, helpful, and gracious. We were shown around - even where the work is done and encouraged to return for oil changes and any other -problems that might occur in the future. Thank you for all your help and helpful information.
One of the best cars I have owned
by LNichols from Aurora,IL
November 8, 2018
This car is one of the best I have ever owned. The technology that cars have now is so impressive and the terrain has everything I need. It drives comfortablely and smooth. Gas mileage is good. I can see this car lasting my many years to come!
What a great experience my husband and I had. I was referred to Kim Van Gundy by a family member. And I am sure glad I was. I called him up and started the process over the phone. I stated what I had for a down payment, what I was looking to spend each month and what style I was looking for. Within 2 hours he called me with a 2013 GMC Terrain. Within a few hours we were there test driving it, loving it, and signing the papers. All done in one easy Saturday afternoon. We were still able to do our errands while Kim was hard at work getting everything in order for us. By far the easiest car buying experience I’ve had so far. Thank you Kim Van Gundy for getting us out of our old car and into our new Terrain. We love it!!
I’m in love with it!
by ZoTheWord from Clovis, NM
December 18, 2018
This is my favorite vehicle that I have owned. It is so comfortable and quiet and the ease and comfort makes me feel luxurious. I would change nothing about it.
kim van Gundy is a very good sales man. he is knowledgeable about products and service. the sales was low pressure and all the people were very friendly. I would highly recommend their dealership. the service is great. all in all it was very pleasant. you will not be disappointed by them. please check them out.
excellent on gas and very comfortable
by poc from martinez, ga
November 2, 2018
It meets my expectations and comfortable. very fuel efficient. It is truly a very good riding vehicle both around town and long distances. well worth the price.
We had been looking for a truck and Kim Van Gundy was such a big help in finding what we wanted. When we went to complete our purchase we were so impressed by how smoothly everything went. We got a chance to meet so many of the people from the dealership and really felt like VIPs. We highly recommend Diepholz, this is our second vehicle purchased there so we know the quality experience continues after the sale.
Nice stylish affordable SUV
by Ceedabosslady from COLUMBUS, Ohio
November 28, 2018
Love that it not to large. Very comfortable and has great features. Fun to drive, great gas mileage, and looks very stylish and expensive. Makes friends envious.
My guy was out delivering a vehicle so Doug stepped in. Sold me on the midnight Altima. Can’t wait to buy it this weekend. Yay Doug.
by NikkiM from Gurnee, Illinois
December 27, 2018
This car has met my needs FOR SURE. Great on gas and drives with ease! I love it! Easy to operate and I enjoy the design, It comfortably fits my children and it is very spacious.
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