Great experience overall. Every member of the dealership was great to work with. From the salesman to the finance guy. Overall a great experience. Would certainly recommend using Johnson Lexus. Looking forward to great service as well
Just purchased a used Chevy Cruze from HomeTown Chevrolet. This is how a dealership should be run. There are no gimics, just honest people trying to earn your business honestly. Thank you, Jeff and your team for taking care of my wife and I. If you are in need of a new or used care go see Hometown Chevrolet and you won't be disappointed¿.
I was treated like family the moment I made my first phone call. A very courteous gentleman picked me up at the airport. When I arrived I was greeted with a smile. The transaction went smoothly and I left with the quality vehicle we have been searching for months for. Jesse, Sam, Devin, Jaimie, and Azza, thank you for making this a memorable and pleasant experience.
Samuel Ngo was very professional in his interactions with us. He gave us personal car, texted us to keep us informed of status updates, and smoothly handled the transaction. I plan on working with Samuel on my future purchases from Lexus.
Look no further for that perfect car buying experience!
by lexus4me from DealerRater.com
December 1, 2018
We had originally visited another dealership. We left feeling we were not taken seriously, were not given a good price, and after 2 different visits left very dissatisfied and frustrated. We found this dealership online and saw a car we were interested in. We called and made an appointment with Eryk Rippenhagen for the next day. WHAT A DIFFERENCE! Upon arrival, several salespersons walked up and greeted us and we felt the red carpet had been rolled out for us! Eryk worked with us to find the perfect car. We found he was very knowledgeable on various purchase options and all working aspects of the vehicle we selected (knew all the bells and whistles!). Most importantly, he treated us with such respect and took our offer(s) during negotiations, very seriously. He made the difference for us and the deal we received! We felt that he "WALKED US THRU' each step---we were not alone in decision making. Car buying can be very overwhelming! We would have given him more stars if we could have!
This was a great experience. Honesty and integrity. Throw out all the typical car salesman stereotypes, and go have a pleasant buying experience. I appreciated the honesty and the fact they didn’t play games. I shopped multiple dealers and got the best price here. Not to mention the best experience I have ever had buying a vehicle. Browns summit
Sam No was tremendous. He was congenial, knowledgeable, a good listener and helped me find exactly what I wanted. From taking a test drive, examining the vehicle, showing me the features and negotiating he was kind and answered all my questions. Had a glitch during the actual purchasing process (I had lost my current driver's license and did not realize it until the Finance Officer was working on the paper work). Johnson Lexus worked it out so I could take "my" car home and return in two days with my current license so the purchase could be complete! Jamie was wonderful and very knowledgeable in teaching me how to use all the technological features and Azzie (not sure if this is spelled correctly) was helpful and kind as we completed the transaction. Sam, Jamie and Azzie are the best.
Johnson matched the best deal I had elsewhere and the next day I was in my new GS350. It was a pleasure dealing with Samuel No, my Sales Associate. Low-key, down to earth and very easy to work with. I was on a tight schedule that day and Sam made sure my new vehicle was ready for me. Simon also did a very nice job as well, getting me through the lease paperwork while answering all my questions. Well done guys ! John
We traded in our Acura on a used GS. I test drove 3 cars total over the course of 2 months. Derrick Rhodes was an outstanding sales rep. His approach is laid back, which I appreciate, and he made sure to accommodate nearly every request we had during the process. Looking forward to working with Johnson Lexus for many years to come!
My wife and I wanted to replace our current car with a used vehicle that was relatively new but much less expensive than new. Justin worked with me to help us verify the equipment we desired, see how it worked before purchasing, and finding the color and trim choices that we wanted. And we found it in a CPO vehicle so we had a large comfort factor about the purchase. Definitely a good buying experience.
I have been to many dealerships and know many car salesmen. There are very few that I can say are honest, fair, and provide excellent service. Justin on the other hand was one of the few. He sold me an excellent car, at a very fair price, and went above and beyond to make sure I drove the car home that same day. I would recommend this dealership to anyone and appreciate the professionalism, honesty, and friendliness of the staff.
This was my second purchase from FCI and Mark. Everyone at FCI is focused on making the purchase experience a first rate process. Mark not only provides a superior sales experience but his after sales support goes on for years. That???s why I came back to FCI for a second time and will continue to come back in the future.
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