I will never buy a car anywhere else!!
November 5, 2018
When we came to the Honda dealership yesterday, the last thing we expected to do is buy a car. The plan was to look at the CRV that my husband found online and then leave. When we entered the building, we were greeted with a smile by Marvin Hill ( whose name I cannot find below... Sorry!) Marvin listened to what we were looking for and helped us to find a great match. When he asked what our budget was, we gave him a number. He then asked if spending $1000 more would be something to consider, and quickly explained how we would see a dramatic difference in the mileage on the car! There was no pressure and we felt like he was genuinely trying to provide us with options. So, we felt comfortable saying " yes, we can go up in the price a little." We test drove the car (a CRV LX). It had the space we wanted and the test drive was great??? But, the front was a little scuffed and it wasn't as "shiny" on the inside as I had wanted. Marvin brought us back inside and said "let's see if we can find something similar." I honestly didn't expect to find what we are looking for, but then he explained that he had the same type of vehicle, but an upgraded version (the EX). He explained that the cost would be higher, but the quality of the vehicle would be higher as well, and that we would simply be paying for the upgrades. Again, we felt no pressure, and decided to check it out. We absolutely fell in love with the car- it was exactly what we were looking for! My husband and I talked about our options. We decided we didn't want to buy a car from anyone else and bought the car on the spot. I am still shocked??? Usually we take about a month to buy a car and this was the first time we felt so comfortable that we made a purchase the first day looking! In between The looking in the buying, Marvin was conversational and relatable. We chatted about our families and honestly communicated as friends! I just can't get over how comfortable he made us feel. It was absolutely amazing. The next time we buy a car, we will be back at your store and asking for the same salesman. For financing, we worked with Michele. Same great experience!! She was conversational, friendly, and did not pressure us into anything. She presented the extended warranty as an option. Without being pushy, she explained the benefits and helped us to feel like it was the right choice for us. Overall, we ended up spending about $4,000 more than our originally stated price. Again, that never happens with us- but we genually felt as though our best interest was at the frontline of everything when working with Marvin and Michelle. It was a no-brainer, and I would do it again in a heartbeat. I cannot wait to tell all of my friends where to buy their next car!