Initially we had a 5 star experience. Julia was exceptional from the first phone call to the last in person conversation. Justin the sales manager was eager to help and bent over backwards to get us the car we needed for our family. Jeff in finance was easy to talk to and made us comfortable and worked with us every step of the way. Sounds like a car buying experience made in heaven and if we had a sales person who wanted to "sell" a car it would've been. But hey, everyone's allowed a bad day. All in all Fox Honda is leaps and bounds above the competition and worth the hour drive we had to make!
The best service department I have ever dealt with in forty years of car ownership. Tammy is the best! I always feel she takes exceptional care of me and my car. I appreciate that she sets me up with the same technician
Very pleased with 2015 Gmc Sierra. Kevin very honest and upfront and professional.Buying process easy,excellent financing choices..excellent rates...Offers stellar warranty program... was open and honest...Thanks
My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Bought Honda care.. never do that again. Service department will go to extreme effort to find a reason NOT to pay for repair. Then charge 250 more than it should cost. Felt soiled by the people there. Thought they were honest, but found out very devious. For instance, was told stone caused failure. To be honest, it looked like damage was caused by “other” reasons and AFTER vehicle was left at dealer. I eventually had it repaired somewhere else for less and that service shop could not determine what caused failure. So to be honest, no proof damage caused by stone, but no proof otherwise. But left bad taste and mistrust. No, will not go back, would not recommend. More than likely will never buy Honda again.
I've been a client of LaMacchia Honda for YEARS. I love these guys. Today they were able to squeeze in my oil change last minute. They were quick and cost competitive for the area. Everyone one -- from John in Dispatch to Ed the service advisor to the women who collect the money -- is friendly and professional.
Trisha reached out to me within a day of showing interest in a car. We set up a meeting for a test drive. I was contacted the same day of the year drive to be told the sold the vehicle at auction. I bought a car elsewhere.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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