December 6, 2018
I me my sales person Frank Phillips while walking the parking lot while my 2012 CR-V was being serviced. Frank asked if I needed any help and I told him I was just looking around while waiting for service. He told me if I has any questions just reach out and left me alone to do my looking. After looking at the newer CR-Vs I thought I would see what it would cost to buy or lease a new CR-V. I found Frank and we started the pricing process. Quickly learned that buying a new CR-V with my 2012 CR-V as trade in was not goin to work and so we talked leasing. Again, it seemed really high. Frank understood what I could afford and went to discuss with his Manager Eddie. Eddie understood!!! He was able to adjust to lease price to one that I could accept. And so I accepted! Until I called my wife who told me absolutely not and she would want to come back and discuss with them. So I gave Frank and Eddie the bad news, left the sales office heading back to service when my wife called back and apologized and said I should go for it. Phew!! So I went back into sales office found Eddie and Frank and told them. I was expecting that the deal was no longer valid as I had rejected their offer. To my surprise all was as it was before and we finished the deal. I bought the car on Friday and picked up my new CR-V on the following Monday. Sean the business manager was able to transfer my special Cape & Island plates to the new leased car. I have had the car for a few days and it is everything I hoped it would be. Great Experience again by Hyannis Honda!!!! I have purchased my 1999 Honda CR-V from Hyannis Honda, my 2012 CR-V, my wife purchased her 2015 Civic and my daughter has leased her 2016 Cive from Hyannis Honda. Very happy with the Sales and Service !!!!!!