Excellent Buying Experience!!
November 5, 2018
My wife and I were shopping for her a new car for a couple of weeks. We visited several dealerships in the Gastonia / Charlotte area. One of the last stops we made was to McKinney Salinas Honda in Lowell, NC. We were greeted by Pete Kienlen. We explained that we were just looking and were planning on visiting a few more dealerships that day. Pete offered assistance if we needed it and then allowed us to browse the lot on our own. We had walked the entire lot by ourselves and were starting to write down stock numbers of cars we were interested in to ask Pete about when he came by to see if we needed any water (it was hot & humid the day we were there). I asked him about the vehicles my wife liked and he went and got the keys to let her sit in the vehicles. We decided to go ahead and do a test drive. After driving a couple of vehicles, I asked Pete about financing and warranties. We went inside and he went through the pricing, financing, warranties and options with the different models. Pete was very thorough and professional. After discussing everything about the cars, he respected our original statement to him that we were still shopping and never tried to force the sell or bring in a manager to force the sell. He thanked us for coming in, introduced us to a manager who only thanked us for coming in and invited us to contact them with any questions. Our entire experience had been very enjoyable that morning. We went on to visit some OTHER dealerships and look at other cars. At one (Toyota) dealership, cars were disorganized and it was hard to find what we were looking for. At another (Ford) dealership, the original salesman was inexperienced, didn't even know how to turn the vehicle on and we were almost hit by a salesman driving a car. A sales manager became rude and disrespectful after we explained to him the same thing we explained and McKinney's Salina's. We walked out of that Ford Dealership. I called Pete to see if he was still at work, he was, and told him we would like to come back and look at two of the vehicles again. When we got to the dealership, the cars were up front, running and cool. We did another test drive and sat down discussing all of our options. We purchased a 2016 Honda CR-V Touring. A Honda will pretty much sell itself based on performance and reliability. What sealed the deal for us was Pete. Pete never pressured us. He was thorough, courteous and professional. Everything from the initial visit to driving the car off the lot was relaxing and amazing. The car is fantastic!! We have had it for a week and have done city and highway driving. It has preformed as advertised and made our traveling experiences very enjoyable. I HIGHLY RECOMMEND McKinney-Salina's Honda and Pete Kienlen for your next car buying experience. We will definitely be back when the day comes to get another vehicle.