Not your Average Car Buying Experience
November 5, 2018
I imagine there are many people out there that find the dealership experience of car shopping and buying a car to be painful, stressful, or even aggravating. I include myself in that feeling! So a few things happened that caused me to go to the Hyundai dealership - even though I avoid new cars like the plague. (big commitment for no ROI) I had learned the day earlier that my current car was "unfixable" and that it had served it's duty through 187,000 miles. You have to appreciate a car like that, and I very much did. So I immediately took to Craigslist and started the used car search as well as looking at some reputable dealers in my area online for a replacement. And I felt like my wheels were spinning...no pun intended. What did I want to do? Go through the hassle of searching, and meeting all kinds of random sellers, and running carfax on everything? It tired me just thinking of it. So to cut to the chase - I opted to go to the local Hyundai dealership and see what specials they were offering. What brought me to Hyundai aside from a dead car? Word of mouth. Actual Proof. Nothing more...My sister drives one, my boss drives one, 3 of my co-workers drive one. And they have nothing but good things to say about their vehicles. I was greeted by Cory Carpenter within moments of heading towards the building; just a friendly hello and how can I help you. And I laid it out...I need a car. Period. I explained to him my needs and cost expectations, and instead of being your typical salesperson, he was the "advisor" I had hoped for. He did not try and up-sell me unnecessarily, and he gave me honest feedback regarding a choice between two models based on my needs. (mind you, it was the less expensive model that he recommended). Corey easily walked through the features of the vehicles and discussed the current special that I was considering taking advantage of. Very simple and straightforward. He brought over his Sales Manager, Jason Moore, when questions arose that he didn't have the immediate answer for. (which were more related to financing, not the specs on the vehicle) In the end, I bought a car from these gentlemen. They were professional, smart, and certainly gave me a new outlook on a car buying experience. There were negotiations for a few rounds and the result was more than fair. The whole process was smooth and painless - who knew! When the car was pulled up for me to take home, Corey showed me all the pertinent functions and also the fun bells and whistles that come with buying a new 2017 model. Aside from the great customer service, the car itself just about left me speechless. It was so new! The features were above and beyond my expectations. Technology enhancements galore...I had to even come back again on another day for Corey to show me more... So, I happily recommend the car buying/shopping experience at Hyundai of Cool Springs. This team sends out the right message, and treats their prospective customers well. I could not be more pleased with the experience and hope it will help others out there to take a chance on this brand.