I recently bought my second vehicle from Eastern Shore Hyundai. I worked with a awesome sales rep Santiago and he was absolutely wonderful from start to finish. I was able to get the vehicle I needed at a fair price. Carl, the sales manager was also fabulous and I couldn't have asked for a better experience. The only negative I can say is I felt very pressured and unnerved by the paperwork / finance gentleman to purchase some add on's I wasn't planning on which made my note go higher than I really wanted. Overall, a great experience and I am very pleased.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Not the first time I received superior service at Palmer Airport Hyundai. Donna is outstanding,:friendly, accommodating, and helpful. We bought our previously owned Genesis elsewhere, but we are always treated as longstanding customers might expect. Yes, Hyundai; my experience was awesome.
We drove in just to look around at the used car section at Terry Thompson Chevrolet with no real intention of making a purchase that day. Soon thereafter we were the proud owners of a slightly used 2017 Cadillac ATS thanks to salesman Marty Rowe making us a great deal on it.
Alex Tarvin was our sales person and I cant brag enough on her. She helped us find the perfect car. The whole experience was great. We love our car and will be back when we need another vehicle. Everyone at Eastern Shore Hyundai was very friendly. I would highly recommend anyone to go there for when they need a vehicle.
My car has so much damage that I thought the Insurance company was going to total it, so I inquired about a car on your lot. The salesman called me and I explained that we had not settled the case and he was very nice and asked if I would like to come and drive it and I told him I would but wanted to wait until I reached a settlement. He wasnt so pushy that he made me want to turn away. I was thankful for that.
I bought a slightly used 2017 Corvette and had an excellent experience. I got a better interest rate on my loan than I expected from Reggie and was very happy with dealing with him. He’s a very polite southern gentleman. Lisa the office manager is an absolute pleasure to deal with.
I had an issue with my car after I picked it up and had already signed the papers. I told Andrew the owner about my issue/problem and despite him legally not having to do anything he went out of his way to make things right with me. He’s a man of integrity and a pleasure to do business with. I highly recommend Andrews Imports.
What an amazing experience! Thank you to Jonathan, Paul and Frenchie. You all were nothing but gentlemen and very professional. This dealership is the epitome of what a dealership should be! I know you have two customers for life. Thanks for everything, I will be back!
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