I came in to buy a new car after my old one broke down on me in Monroe. I was only supposed to be in Athens for a day and in turned into two. Tahir helped me pick out the perfect car for me, completely new, little down payment, and great interest rate! The process was so fast, I didn't even realize we were done. The longest part was waiting for it to be detailed at the end. (There was a massive truck in front of me, so it took a minute). If I had to do it again (hopefully not for a while), I would make the trip out to Athens. It's worth great service with a non-pushy salesman.
Noah came through with our selling deal. He coordinated some service work promised in my deal of my used vehicle purchase. Service dept needs some better human interaction. (mostly in driving up to the doors). Today's keys are a pain. Dealerships should supply 2 sets of keys. Putting a car up for sale should be looked at closer by the techs. My idling issue had to be dealt with after purchase. A bit inconvenient, but Noah gave us a loaner.
I had the ABSOLUTE BEST customer service that I have encountered in a long time with any car dealership. The staff was friendly, I did not have to wait a very long and they knew exactly what they were doing. I will definitely be a long time customer with this dealership.
So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!
Overall when i finalized my deal about my car, i was pleased with the dealership and can’t say anything bad about anybody. The salesman, Iman, was wonderful and worked hard and Chad and Louie were wonderful.
Michael was very professional and not pushy. I hate buying new cars and the staff worked with me to ensure I chose the Jeep that was right for me and that I was comfortable with my decision. I love my car!!
Looking for a very particular truck. Bob Benson was the only dealer of 6 I talked to willing to go get it at the price we agreed to. Picking up my new F250 Friday. Awesome job - Thank You Bob and staff!!
Steve Manley was my Service Advisor to do some repairs to my F250. Steve streamlined the process and handled every aspect of my visit and repair like it was his own truck. He answered every question with detail, and he kept me informed on what was going on with my truck. Thank you Steve, I very much appreciate your hard work!!
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