I was very pleased with their non-aggressive sales approach. There is nothing worse than pushing sales people. All of them were very pleasant and worked well to get my son into the car he wanted. The car is in excellent condition, they even provided the carfax with all maintenance records back to the original purchase. Overall very pleased with our experience with not only the sales staff but also the general manager and owner. Would definitely recommend them to friends and loved ones.
I saw an ad for a 2014 Genesis Coupe with 52k miles the night before I went in. The next day I called them up and was greeted by Patrick, I asked if I could come in and see the car and I was told that it was okay. I arrived maybe 3 or 4 hours later and saw the car, it was in great condition. Took it for a spin with Patrick and when we came back I was ready for paperwork. I ended up buying the car and traded in my 2018 Civic LX with only 6800 miles, I was pleased when they gave me some room with my positive equity on the car. Usually used car dealerships are pretty scummy when it comes to trade ins. Another thing is that they financed me through Launch, which is local to my area in Palm Bay, so it's nice that the banks they do business with are reputable. I'm very happy with the car. Patrick and Todd were genuinely nice dudes, weren't aggressive about their sales tactics. One thing that I should mention though, if you come here, you're buying a used car. Especially if it's a sports car, come in with the mindset that it needs all fluids replaced/topped as well as some parts. The engine bay makes a slight clicking/cricket noise upon closer inspection so I'm going to perform maintenance on it as well as take it to the local Hyundai dealership to investigate. My own research suggested that the fuel injectors that Hyundai's GDi engine makes that noise and is normal on all of them, but better safe than sorry. My Genesis Coupe actually has factory warranty on it for another 15 months/9k miles, it's almost unheard of at used car lots, so I'm definitely going to take advantage of that.
I have purchased several cars for myself and my daughter from Sal and BJ. This time they knew what I was looking for and they called to say they had something for me. I visited, drove the car, and within two hours I was very satisfied to be driving my car home. Sal and BJ are very friendly and accommodating. I will continue to go to D&S for my transportation needs.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
very happy with service we have recieved from them. i have bought at least 3 cars in the last seven years from them and each time i got a better deal better than other dealerships in the area. very friendly staff, all the time.
This is the third car we bought here. Everything through the process is always easy and fast. The customer service during and after getting the car is just awesome. The personal attention we receive from all the staff is just great. We would definitely recommend this dealer.
The time and attention given to us was the best, by, all staff members. We did not have any complaints at all while in your facility.
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