My wife was in need of a new car and we visited with Caitlyn at Cumberland KIA. She recommended a 2018 Soul due to the rebates and other incentives and working with management made the numbers work out for us. We bought.
by Carla S ( Disabled Combat Veterans Wife ) from Sparta TN
February 14, 2018
Went in looking for a new car to find out our last dealership hadn't been honest on the history of our last car...The staff at KIA made that bad experience disappear. I couldn't be happier with a dealership... Polite, Friendly, Clean, Made my buying experience of my New KIA Niro a great one!! I will go back to them for my next new car.
To our salesperson Brittany Coomer,
We just wanted to say thank you very, much for your professional and personal assistance with the purchase of our new Highlander, from very far away I've read every email that you and the other dealerships sent from the beginning of our search. You definitely earned our business with the manner in which you handled finding the right car as well as your patience with the inevitable last minute questions.
It has been a most pleasant experience to work with you throughout the process.
I was dreading the process of buying a car so much. Jim and the other folks at Cumberland KIA made it unbelievably easy! The were friendly, easy to talk to and more than willing to address all our concerns. As for the car, I couldn't love my 2018 Soul any more than I do. They knew within minutes of us being there what car was the perfect fit for our needs. Will definitely recommend and will definitely shop there again!
They were very nice people . Very helpful overall very happy
by Joey25 from DealerRater.com
December 4, 2018
No-pressure, didn't feel rushedTrustworthyThey listened to me. Quick and painless ??? the dealership made the process easyQuick and clear communication No gamesFinal price was exactly as negotiated (no last-minute surprises)Professional and polite salespersonAttentive to customer's needsSalesperson went above & beyond
I was encouraged to take my time to look around. Ira was available to answer my questions and point out things I hadn't thought about. On my first visit I told him I needed time to think about all I had learned and didn't want to be constantly "pestered". He said he would use email to send me the follow up answers to some of my questions which he did. When I did contact him, he was very responsive without being pushy. I very much appreciated his help. This was an excellent experience!
We went to the dealership to trade in our Journey. I told my husband before we got there “I sure hope we don’t get a true salesman. I truly dislike “salesman”!!!!
To much of our delight Ben was our salesman and he was a delight to work with. He listened to what we wanted. He made suggestions. He didn’t dismiss the little lady like most guys do. I woukd buy my next car from him.
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