I have dealt with this place for over 20 years they are the most Fair honest people that I know. John and Charlie bend over backwards to put you in a new vehicle there's nothing they wouldn't do to help somebody. Some of these bad reviews are ridiculous Chilson Wilcox is the place to go.
50k miles zero problems. luxury style are great
by Lovemyjeepgc from Yuba city ca
January 7, 2019
The longer we own it the more we love it. it gets good mpg its very quiet luxurious well put together and we feel save driving it.a very solidly made car.
As a woman, I've found that there are times the car salesmen deem you as unintelligent when it comes to cares because you are a woman. This was NOT the case at Chilson Wilcox. Charlie was pleasant, informed, helpful and just a delight to work with. I will DEFINITELY be doing business with them in the future.
I like it and it’s comfortable and high up ...
by Jags333 from San Antonio, texas
December 19, 2018
I think it’s a good car the paint could be a better quality of paint but it’s fine.. I travel slot and it works for me...
We made the trip from Cortland, which is an hour and a half, not knowing what to expect. After sitting down with Charlie and getting the details on the car, we got a GREAT deal on a used Toyota Rav4. I couldn't find any other dealership within $3,000 of their asking price in New York. It was a great experience and well worth the trip, I am so happy with my new car!
by EnkyJeff from FITCHBURG
January 13, 2019
Everything I wanted in one. Jeep Cherokee limited edition 2019........big screen towing group super full sunroof. Heated leather seats navigator....I love this car Atcthe time that everyone stay home from snow we had fun out .....
I was really please with my salesman Charlie Griswold. Charlie was very knowledgeable about the Dodge Grand Caravan line of vehicles. Charlie was able to comfortably address every question and concern I had regarding my purchase of a 2014 Dodge Grand Caravan. The buying and vehicle pickup process was seamless without any issue. The vehicle is GREAT! I love it! Thank you Charlie for being such a great salesman.
Best Buy I’ve got
by Sean from Syracuse
January 12, 2019
Roomy and many options. Good power for a six cylinder. Great sound system and I like the styling. Not bad on gas considering it is large SUV.
I bought a used BMW Z4 roadster from Chilson-Wilcox last Fall. The car had low miles and was in great shape. The price was right, too, in part because convertible season was over. The sales experience was great...no pressure, and very professional. I only put a few hundred miles on the car before putting it away for winter storage. After putting it on the road this Spring, I experienced a problem with the power top. I live about a hundred miles from the dealership, so took the car to a local shop for repair under the extended service contract that I had purchased. The repair was expensive, and I ended up with out-of-pocket costs of a little over $200.
Here's where it gets good. I sent a copy of the repair receipt to Charlie Griswold, and Chilson-Wilcox reimbursed me for my portion of the balance. They didn't have to do that, since the dealer warranty had expired. It was pure goodwill. My customer experience with Chilson-Wilcox has been outstanding.
2018 Jeep Compass Limited Left me stranded twice
by Waitingforafix from Ct
January 13, 2019
My 2018 Jeep Compass Limited left me stranded twice. Both times it would not start. They were unable to find the problem. Two trips to the dealer. First time it had a little over 200 miles on it second time 3,500 miles on it. Battery is good, charges, mechanic thinks there is something that is causing the battery to lose charge, but, is unable to figure it out. I am now involved with FCA Customer Care . Hoping for a fix to the car,as, it is fun to drive when it works. Comfortable for me , fun panoramic sunroof, and a nice radio. Though being worried every time I go to start it , is not a nice way to feel. This is a safety issue. I would not buy this car again...Too many hassles with the car and aspects of having to work with FCA. I am very happy to read of all the people that are loving their cars. It gives me hope..Be sure you purchase the extra rental policy with the car..
This vehicle handles well in all types of weather and terrains. It is classy enough for me, an older lady 50+, and I have turned heads numerous times. I love driving it, and now my husband wants one too!
My salesman Ray was very friendly and knowledgeable. He was able to show me the features of several different cars I was interested in which helped me make the right purchase for my needs. The other staff was also friendly from the sales manager to the finance person. Great experience.
Fun to drive
by Jennygrl77 from Mechanicsburg, PA
December 16, 2018
Decent gas mileage, handles great, I like the large dash screen with navigation. Owned less than a month, no issues for far other than lack of storage space.
Awesome vehicle were extremely satisfied with the car, and the entire sales process! I asked Vern to find us one of these, and within a few weeks he had this perfect one on the lot. Even my mechanic was impressed with how clean it was under the hood, and mechanically sound! Thanks for the excellent constant delivery of many great vehicles you have provided me over a lifetime! Sorry I keep them for so long (they just keep running!)Great friends, great family, and awesome personalized customer service! Through and in Christ's Love! Glenn & JoAnn
Most powerful stylish Jeep I’ve owned!
by CherylandRandy from Muenster, TX
January 13, 2019
Needed power for steep gravel road and I got it!! Tank-colored Sahara with Lift for off-road adventures! TOW PKG ... Durable, comfortable, and looks great!
We travelled about 2.5 hours to test drive a used truck, which my son purchased. Honestly, everyone at this dealer could not have been easier to work with. My son was purchasing this truck as his first large loan purchase. The salesman, Bryant House was more than happy to go over the truck and answer any questions we had. The General Manager, Joel Dreese also assisted in making sure he had the best price on trade-in and purchase price and worked with him on the financing. Would purchase a car from them again! Excellent group of people!
Unreliable car prone to breakdown
by Ahmetcan Caglayan from Jacksonville, Florida
November 6, 2018
I loved this Jeep when I bought it. But, the amount of repairs on it is beyond reasonable. I've had to completely replace the engine, now I have to have the transmission rebuilt. There's constant problems left and right. Stay away from this model. It's been more of a headache than a blessing to have this car. I've owned it for 7 years, 7 miserable years. Repair after repair.
Three years owned it and aside from oil changes, no money was stuck into it. Liked it so much, we decided to lease a 2019 Cherokee. In the past owned 2 Lexus, Chevy SUV's and the Jeep was ahead of them. EXCEPT for the leg room in the back seat.
The mechanic and support staff were very professional and communicative throughout the whole process. They completed the work in a timely manner and the waiting room was pleasant and comfortable.
Comfortable road trip vehicle
by Brian from Charleston, SC
December 26, 2018
The Grand Cherokee Summit with the 5.7L Hemi is probably the best road trip car I’ve owned. With the adaptive cruise control it practically drives itself. More than enough power, plenty of room and comfort makes for arriving at your destination feeling refreshed. With Jeeps 4wd, you also have the confidence that whatever the weather or road conditions you’ll make it. Great SUV!!!
The people that work here are very accommodating. They are friendly and patient. I moved here from Northern Virginia about two years ago and did not know where to get my car serviced. I broke down and took it to the dealer's service department. I am so happy that I did. I will go no where else. I have two Ford Expeditions and will buy any future vehicles from this dealership. They are fast to get you in for service, fast to get you out, but most of all... they are honest!
2017 Jeep GC TrailHawk 5.7L
by Kris from Chicago, IL
December 26, 2018
Love this vehicle, I refuse to purchase anything else. I enjoy this vehicle due to its off road capabilities, options, and Hemi power. This is the first Trailhawk variant I've experienced and I'm absolutely loving it.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.