Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit.
We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us.
The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate.
Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.
Great all around SUV
by Jeff from Meadville, PA
July 17, 2018
My 2009 Jeep has been really good to me. Always reliable and runs well. 4 wheel drive system is so stable in winter conditions. Anyone looking for an SUV I highly recommend the Grand Cherokee
We were shopping for a newer low mileage truck and Hess Auto Sales had exactly what suited our needs. It was very refreshing to transact a purchase without encountering the games and hassles of some local "big box" dealerships. Kirk, Eric and Jeff were very helpful, very fair and a genuine pleasure to do business with. We highly recommend Hess Auto Sales
Pretty good so far
by Lynnzo from Stevensville, ON
December 31, 2018
Only owned for 2 months so far. Only complaint so far is that the language on the dash changed to Italian on its own. Apparently this is an ongoing problem with this Jeep. Changed it back easily enough but hope not to have this happen often.
So I stopped into Shottenkirk Chevrolet after checking around on different websites and receiving a call from a salesman (which is kind of sneaky you having to give your phone number and contact information to just LOOK at the price of a vehicle) I went to the dealership the following afternoon when I got off of work and was there for about 3 hours which included a test drive. I did NOT purchase the vehicle that night because one, they were not close enough to MY bottom dollar per month and the interest rates were way too high. So, I told them that I wanted the truck, but did NOT need the truck and if they can't get even CLOSE to what I am willing to pay I am leaving. Well, the next day, I went back after work and they did JUST that! They got well within my price range and my interest rate after MULTIPLE calls to several financial institutions. Needless to say I am VERY happy. The only problem I had after my purchase was I needed to immediately fill the tank because it was close to empty. I am hoping that today when I go back, that they can at least give me a voucher as I should NOT have had to fill up right after purchasing the vehicle, it should have had a free tank with my purchase. I found that out after speaking to the GM at Shottenkirk Toyota a few days after my purchase.
WORST I EVER OWNED DONT WISH THIS DEATHTRAP ON NOB
by Carron from Opelika Al
January 14, 2019
Regret March 9, 2017 purchase date. Had to check air daily in tires , never changed out right run 7000rpm gets 15mpg cause Firestone tires are rotten messed up speed sensor when knot popped out side wall with 1100 miles on it. $578 monthly payments plus other cost & it's a danger to others as well as death ride for me. HELP PLEASE!!
I searched all over the internet for a low-mileage used Impala. We drove from Kansas City because Shottenkirk had the best selection of what I was looking for. Our salesman Shannon was honest, respectful and didn't fool around playing games. Gave us their bottom line price right away and saved a bunch of back and forth haggling which I dislike. This dealership truly exemplifies "drive a little, save a lot." It was a very pleasant buying experience.
by ShawnR from Hampton
January 1, 2019
This vehicle is exactly what I was looking for. Great gas mileage, much roomier inside than expected (I am 6'3"), has plenty of pep for a smaller engine, will be a great vehicle for commuting to work but versatile enough for running errands, taking trips or just going out for a fun drive. Completely satisfied!
Trina is awesome in the service department. She knows my name, gets me in for an appointment within 1 or 2 days, works with me to describe the problem with my car, always calls right away when she knows what the problem is and the costs and calls me as soon as my car is ready for pick up.
most well built and solid vehicle i've ever had
by MrsBarrow from Montgomery, AL
January 14, 2019
this suv met all my needs: spacious with lots of room for luggage and camping/traveling, rides very smooth, almost feels like your riding in a boat, fully-loaded and pleasing to the eye =)
Internet Sales Mgr. and Salesperson were fantastic. Buying process was good with one exception. Finance Mgr. spent 20 minutes trying to sell me an extended warranty when I stated at the outset that I usually keep a car less than 5 years and factory warranty covers all of my needs. Extra 12 mo./15K miles on select items (tire damage, window chips, wheel damage, and lost/stolen key fob) are covered with no extra fees. A very pleasant surprise!!!!!! I hope I never need to take advantage of this benefit.
Really nice and comfortable
by Bwgntexas from Elgin Tx
December 27, 2018
This car is very comfortable and easy to drive. Holds the road almost effortlessly and a joy to drive every time. Very little road noise and the inside seems to wrap around you making all controls easy and accessible
The sales person was great. Love my trax and my kids do too. I even had questions and went back a few days later and they took time to answer the questions and to help me.
This is my first off road vechile.
by Maddog from Las Cruces, New Mexico
November 14, 2018
Previous to my 2017 Rubicon I owned a 2010 Liberty. It was good off road but the Rubicon takes off road experience to a new level. This is a sophisticated machine. I am not a rock hopper so I don't see myself spending money on lift kits. I can tell you that I will spend a lot of time taking moderate trails and climbing so testy hills through out Southern New Mexico.
Service got me right in for a new battery and the job was complete in very short order.
by Jeep Wrangler from COLFAX
November 20, 2018
My 2016 Jeep Sahara Unlimited is a comfortable warm the heater works great it's not noisy with the hardtop rides excellent has plenty of power and I've been averaging 18.7 mpg. The re-sale value is high.
I had an outstanding buying experience. The pricing was fair and the staff easy to work with. I highly recommend Shottenkirk Toyota for your next purchase.
Absolutely love this vehicle
by msouterblight1 from Carrollton, TX
January 8, 2019
We bought a used Jeep Wrangler for my girlfriend, and she has had a smile on her face since that day. The only negative I can think of is the speaker system. It's a little underwhelming, but we plan on getting a custom system installed.
After several issues at other dealerships and several long hours this one came through above and beyond what was expected. The staff was friendly helpful and went out of there way to help us find what we needed.
The Grand Cherokee is a fun sporty SUV!
by TGreen from Bellbrook, OH
December 18, 2018
This car met all my needs and was a great family hauler for my wife and two kids. We were even able to fit our two large dogs. It’s been a great vehicle!
Aileen was great she made the whole process short and sweet. We had totalled our car and she got us in a new one super quick. And wad very helpful with helping us get all the paper work from our insurance company. I would recommend to anyone that is looking for a new car to come see her.
I drove a friends and fell in love immediately
by Carolb from Syracuse ny
December 20, 2018
The vehicle was very comfortable and drove so smoothly very easy to handle I love all the space it’s just what I may be looking for
I went in to get service on my 2014 Dodge Charger. While there I seen the Scat Pack on the lot. Aileen was great made everything easy and enjoyable this will be the third automobile I have purchased from her and every time as been just as wonderful.
Cherokee Trailhawk !
by Jeep Girl from Orange,Tx
January 3, 2019
Ive owned luxury vehicles, convertibles and muscle cars. This is by far my favorite vehicle ever! Ill never trade ir sell my 4x4. Its sporty, classy, comfortable and very economical! All the features I love .
Aileen has been great to work with given our situation! She is very easy to work with and does what she can to get you the deal you need! Thank you Aileen!
by JoJo from Gig Harbor, WA
January 5, 2019
When the Jeep is running well, I like the way it handles. However, I did not expect to deal with a defective transmission which shows itself with jerky/clunky shifting in low gears. Also, radiator came apart and needed to be replaced. Battery needed to be replaced, even though the battery indicator gauge showed it was good. It's been towed twice b/c of the problems, at my expense.
Aileen Grote made our buying experience very pleasant. She works hard to find exactly what you are looking for, and is so nice to work with. She tries to help you get as good of a deal as you can, and is extremely dedicated. Does a real nice job of explaining models and options.
Fun to drive
by Jennygrl77 from Mechanicsburg, PA
December 16, 2018
Decent gas mileage, handles great, I like the large dash screen with navigation. Owned less than a month, no issues for far other than lack of storage space.
Aileen Groupe made the process of buying a truck very enjoyable. She was very kind and generous. We will never go anywhere else again. She had it all ready when my husband showed up all he had to do was sign some papers and was off.
Best vehicle I have ever had!
by Jeep lover from New port Richey
January 12, 2019
I wanted an SUV....never thought I would be blessed enough to own a Jeep!
Love this vehicle. Roomy, pet friendly, reliable and fuel efficient.
What more can I say!?!
Oh yes.........design.....style...pure Jeep!
Aileen Grote made the car buying experience enjoyable. She was very knowledgeable. I recommend contacting Aileen for your next vehicle purchase. I would purchase from a Poage dealership again.
Comfortable road trip vehicle
by Brian from Charleston, SC
December 26, 2018
The Grand Cherokee Summit with the 5.7L Hemi is probably the best road trip car I’ve owned. With the adaptive cruise control it practically drives itself. More than enough power, plenty of room and comfort makes for arriving at your destination feeling refreshed. With Jeeps 4wd, you also have the confidence that whatever the weather or road conditions you’ll make it. Great SUV!!!
My third Ram and first Laramie, all have been outstanding. I don't need to look at other brands, the ride, quietness, and quality is unmatched imo.
Ask for Aileen, her knowledge, helpfulness, and personal attention is not often found. I honestly have never been treated better by any dealership. Thank you.
fell like it take control with road
by zoe1 from Germantown
January 2, 2019
great but would like more head room, plus not enough room between front seats, did not get tow package wish I did, and sun roof
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