Overdue review, but I purchased a used vehicle late in 2017 and I had a pleasant and very positive experience throughout the purchase process and for my first follow up visit. Specifically, during the preliminary stages, I dealt with a sales rep and the owner directly. The entire staff were very professional, timely, and accommodating to my busy schedule. When I returned a few weeks later with a maintenance issue and questions, I dealt with the Service Department and they were awesome as well. I'm glad to return to the BMW family!
My husband and I purchased a 2015 Acura MDX two weeks ago and were extremely happy with the service and the price! We called late afternoon on a Friday and our salesman, Christian, stayed late and made sure we were takes care of every step of the way!!! Thanks!:)
Ben and Maloy were great! They made the process of buying a new car painless and easy. Normally, you would spend all day in a dealership, Ben had us in and out, what seemed, in a matter of minutes. A+ A+ Bravo!! 😘🤩
I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile.
Jim S gave superb service and had excellent auto knowledge
by shengyi from DealerRater.com
December 4, 2018
The service was consumer-oriented, timely, and offered the right price. Jim showed me different cars until we found the one that was perfect for me and with the right terms. His service was low pressure. I'd certainly return to Napleton's to buy another car.
My salesman, Malik Harris, was so amazing to work with. He worked with me for as long as it took, on my schedule, even came in on his day off to help me get my brand new Hyundai. He was very knowledgeable about the vehicle and options I was interested in. The process for getting a loan was also exceptional. I definitely recommend Malik and this dealership for your next car purchase!!!
I needed a new car, but didn???t know what I wanted. Brad was patient and let me take my time exploring my options. He was very knowledgeable about multiple car manufactures. I ended up visiting Brad 3 times before he finally helped me find the right car for me. After I purchased my vehicle, I noticed my windshield wiper was worn and I had trouble with my radio playing while my phone was connected. I gave Brad a call and he had me come by. Within 15 minutes I was on my way with a new wiper blade Brad took care of and an easy solution to my radio issue. Not only did I invest in a car I love, but also experienced the best customer service I could have asked for!
Throw away all your stereotypes about car salesmen. My experience with your salesman, Brad Geegan was phenomenal. He was honest, informative, patient and extremely kind. He has such a friendly, upbeat personality that made me very comfortable during the whole process. I will definitely be purchasing more cars from him.
I recently purchased a 2017 Lincoln MKX from Jake Marshky at Rick Ridings and received superb service. The vehicle perfectly fit my family's needs and Jake was wonderful to work with. I would definitely recommend this dealership.
I bought a van from Rick Ridings and could not be more happy. Dan Dressen was the sales associate I bought the vehicle off of and he was great. Answered any questions I had and was down to earth which makes buying a car so much easier. If your ever up in the air about where to purchase your next vehicle from I would totally recommend Rick Ridings in Monticello and ask for Dan Dressen you will not be sorry. I will be a forever customer!
Repair Frt Left Air Pressure Sensor Valve & Brakes
by Fred Coleman from Champaign, IL
November 16, 2018
Great Service. Staff and technicians work hard to get it right and so far have delivered. I hope this continues as the Chevy Equinox ages gracefully.
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