Our sales person Zach was helpful and never pushy and as always the owner Jim was friendly and helped made our transition to a new vehicle painless. This is the 4th vehicle I have bought through this dealership and I would not go anywhere else.
Buying a car can be a real hassle with long negotiating sessions and complicated pricing. Not at Berkshire Mazda, Zack, the salesperson was straightforward and easy to deal with. We felt that we were given their best price right away and a fair deal on our trade-in also. I would recommend BErkshire Mazda to anyone.
I can't say enough to the staff-all that helped me Zach, Scott and Josh. All outstanding and very helpful!! I didn't have the ideal situation for buying but they did their magic and helped me to be in a reliable new vehicle. Thank you!!
This dealership is amazing ! They are professional, friendly, organized and make the car buying/leasing experience easy. Zachary worked out all the details for us, with minimal effort on our part. They make you feel like they are there to help and not pressure . This dealership is a breath of fresh air compared to all I went to in the capital district of NY.
I found Ken Cernak very easy to speak with and ask questions about the various modles of not only Enclaves but also other new Buicks on the lot and showroom. We visited the showroom acouple of times and then took a test drive and made our decision. His daughter was extremely knowledgeable when we picked up our new vehicle she went through all of the features with us. The buidling was clean and well kept. Everyone wes very helpful. No one came on with any high pressured sales pitches.
I would highly recommend Cernak Buick to anyone looking to but a new vehicle.
The staff were great in the whole process of buying a used car, they walked us through everything and making sure that if we had any questions that they were answered so we could get the best possible deal
From the beginning Jennifer was honest and sincere when dealing with my wife and I. There was NO pressure and we were treated with respect all throughout several visits. When we finally decided on a vehicle we were very pleased by how quick and easy of a process it was. The car was ready when promised and was by far the nicest car buying experience we had EVER!!!
The sales process was very low pressure and very professional. I feel my wife and I got a very fair price on a 3 year old Buick. The entire process was painless and a good one for someone who really doesn’t like vehicle purchases. I will start at Cernak the next time I’m looking for a vehicle.
I have bought many cars in my lifetime, but this car buying experience was outstanding. The owner and his family are customer focused, and Scott makes the purchasing simple (and he's a Patriot fan). I used online searches to narrow my choices, but it was the personable call from Ken Cernak that got me to the dealership, No Gimmicks, no priice switches, no pressure... no migraine. Honesty, Integrity and fairness. What an incredible buying experience. Today I drove home my 2016 Buick Encore loaded with all the bells and whistles. Jennifer Cernak spent more than an hour instructing me and helping me understand the cars many options and will help me anytime I need it! She introduced me to the service department. I felt like royalty. I am so thrilled with this car buying option that I hope many of my friends will check them out too when they are vehicle shopping.
I nelong to am Explorer forum amd after having sveral peoblems with my 2016 Explorer Sport, I decided to purchase the extended warranty. Lombard Ford had the best pricing so I have them a call Emma was awesome on the phone and made it a quick and easy experience. I couldn???t have asked for anything more.
Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out what was going on. They even saw that I had no extended warranty which I paid for on my contract. Torrington Ford never added it on. If it wasn't for them, I would of been without any warranty. Thank you so very much!!!
Steven Weir is great to work with at Lombard Ford. This is our 3rd car lease with Steven. He is honest and straightforward. No gemicks or back & forth games. We tell him what we are looking for and he advises us with solid honest feedback. It???s great working with Steven. The service department is also fantastic. No games. Honest and professional service team with great customer service skills. We will definitely be back here again for more cars!
It was a pleasure doing business with Jeff Cernak, Scott Leon and friendly office staff. I bought a used Buick Regal with all the bells and whistles. I am totally sold on using a small dealership. I drove 25 miles to get away from "The Big Box" dealerships in my area. I would highly recommend Cernak Buick.
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