Pleasant experience at Thompson Lexus Willow Grove
by R and S from Lebanon, Pa
July 28, 2018
We drove an hour and a half to visit this dealership. I called ahead of time and was greeted on the phone by Joe Troutman, a salesman at the dealership. He made sure the car was there and pulled it aside while we drove there. Once there it was a smooth process and we ended up buying a 2013 Ford Explorer in great condition. Joe even met us there on a Thursday which was his day off. Super new and clean Lexus dealership if in need of a Lexus.
called and spoke to John about 2005 Volvo XC90. he was very courtious and we made arrangements for a test drive. We were over an hour late but car was ready and waiting for us. After a test drive we worked out a deal with a few minor repairs. The repairs were made promptly and we picked up the vehicle 2 days later. Great experience would definitly call them again .
Vehicle was exactly as advertised, in excellent exterior and interior condition. Looking at many other cars on their lot, these folks sell only the best. I would not hesitate in the future to purchase a vehicle from them and have it shipped to me, their cars are so outstanding! They are also easy-going down to earth folks who are a pleasure to do business with!
The sales people are honest, but they aren't willing negotiate a fair price on their used vehicles. When you try to communicate with them through email, they don't respond. I liked the vehicle that I was looking at, but I don't know if I want to buy. They have to opened to reasonable offers if they want to deal.
i was searching on line for a specific car. Unfortunately this dealer did not have what I was looking for but promised to alert me when they got one in. They were very prompt to respond and I appreciate that. Anita Rosinola
Eric - was willing to work around my schedule, and was able to assist me in getting the price for my vehicle to what I was able to afford by working around several options. He even had a few matchbox cars to keep my kids a bit occupied. As well, asssited with my outgoing phone calls for change of services with insurnace/OnStar service due to my deafness.
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