My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.
Trisha reached out to me within a day of showing interest in a car. We set up a meeting for a test drive. I was contacted the same day of the year drive to be told the sold the vehicle at auction. I bought a car elsewhere.
Working with Joseph was the best car-buying experience I’ve had! He was professional, tailored his service to all my needs and wants, and was respectful and charismatic. He created a positive and happy experience as soon as I walked into Driver’s Village and made sure I was comfortable at all costs. I ended up purchasing a vehicle from him!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I came with cash to purchase a car. Jim was polite but lowballed my trade. I came the next day for delivery and was treated less important than those who were shopping for a car. It is not acceptable to be treated second class after so much of my hard earned money was spent in your business. The price was good, the service was not. Disappointed is the feeling, not sensational. I would have loved to be treated sensational.
I purchased a used 2013 Mazda CX-5 from Burdick Mazda. The sales person I made the deal with her, Ariana was so helpful and did whatever she could for me. Actually, because of a problem in the registration process I couldn't get the car on that day. She delivered the car herself by driving 2/5 hours to me and for compensation of the problem added a cargo cover as free. She was pretty nice and so kind to me and helped to do all purchase process in one day. Moreover, thanks to Ben I could finance my car with a great interest rate (3.45% for 4 years with credit score around 700). Except the problem with registration that was because of the pervious owner I am really satisfied with my shopping from Burdick Mazda in Drivers Village and strongly suggest it because of the authority, really good price, and customer services.
Recently bought used Lincoln MKZ.Overall ,satisfied with buying process and how everything went. Some back and forth about my trade in value,but that is understandable. They offer to sell me protection plan ,i say no ,they did not tried to push it harder . Overall ,i am happy with dealership and whole process ,would reccomend it .
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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