This is the third auto that has been purchased at Don Franklin Ford in London, KY by my family. The customer is treated with respect, never rushed to make a quick decision about a purchase, and any questions are answered with knowledge about the vehicle. I would highly recommend any one that is interested in purchasing a vehicle to go to Don Franklin. You won't have to look or search at any other business.
Everyone I dealt with was friendly and efficient. It was undeniably the best customer service I have ever received at a dealership! It’s true that at Don Franklin, you’re not just a customer because they treat you like family! I highly recommend this dealership. You can buy a car anywhere but you can’t find this type of outstanding service anywhere else.
I stopped in to look for third row seating and they found the perfect vehicle, the 2019 Flex.
I love it!! Cory Mounce worked wonders, the signing process was simple and quick. I will use them again and recommend you do too.
My daughter recently bought a car from Don Marshall in...
by annettenorfleet from DealerRater.com
July 19, 2018
My daughter recently bought a car from Don Marshall in Decembert 2012. She highly recommended that I check out this dealership before looking anywhere else. I was nervous to buy a new car but I have to say that Fred Owings worked well with me. I did not feel pressured to buy a new car. I appreciate him being patient with me through the process. I'm very pleased with the deal I received.
chris was very good did what he said and said what he did...Thanks for a quick and easy transaction will shop here in the future first...
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