What a fantastic experience! Terez made buying a car fun somehow, and he actually cared about making sure I was happy and safe in my new Lincoln. What a fantastic guy, cant say enough good things about him!
Outstanding experience at Sewell Ford in Odessa,Tx
by Charlotte from DealerRater.com
August 26, 2018
We just recently purchased a new Ford F-150 from Sewell Ford in Odessa,Tx. What a fantastic experience from start to finish! We began our search online to get exactly what we wanted. Sewell Ford had the perfect truck for us and our salesman, Maikel Gonzalez was amazing taking care of evey little detail to make the transaction easy especially since we live in Albuquerque, NM. He even drove to the airport to pick up my husband. We could have gotten a truck anywhere in the country but we got the best deal at Sewell Ford and believe me we searched and searched for what we wanted and the best deal. Thanks also to Brian Berryhill in the finance department for working with us. We would highly recommend Sewell Ford for the best deal and the best service.... definitely worth the trip from anywhere!!!! And we love our new truck!!!!
We recently bought a 2016 Siena van from Rogers. Honestly, I was dreading shopping for a used car because of the usual high pressure techniques that many dealerships use. I have to say Rogers is the best experience I have ever in my 45 years of car buying. Mark Carrillo took very good care of us. I can’t say enough good about my experience with this dealership.
Kelly Tucker and Doug Herrera made this experience absolutely wonderful! They were both very attentive and showed an excellent display of customer professionalism and service. If I need to purchase a vehicle in the future, without hesitation, Rogers Ford will earn my business!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Troy at Rogers Ford sold me my last 2 trucks. He was very attentive to hear what I was looking to buy. He did not try to sell me just anything he could. He was very friendly and he went to work to find what I needed. He helped me get all the facts so that I could make the right decision. When I found what I was looking for Troy went to work for me to get me the best deal possible.
I was met by a very helpful salesman who showed my husband and I around several vehicles. He soon narrowed down our needs to a Fusion. We love the car! He made sure that we had everything on our checklist. He ordered new floor mats as the ones in the car were missing. Still waiting on those, but he has called us to keep us up-to-date on the status of the order. Great experience all around.
Everytime I go Hyundai of Odessa the personnel are very friendly. Service is fast and excellent. I have ever heard the customers waiting on oil changes say they come to Hyundai for oil changes because they are so fast. GREAT JOB Lithia Hyundai of Odessa.
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