I do not own a Buick or GMC, I own a Jeep. Whole down in Indiana from Michigan my Jeep's head gasket needed to be replaced. The jeep only has 73,000 miles on it so Mike in the service department called and was an advocate for me by calling the local Dodge / Jeep dealer to see if they would fix this problem. Jeep / Dodge would not help at all even though the car had under the 100,000 mile warranty (but was over by 3 months). Matthews GMC fixed my car and gave me a GREAT price. Even though I live out of state, they went the extra mile. They know that a are dealer just doesn't sell cars, but is a continuos relationship with the customer long after the car is delivered. If I lived in Indiana and was looking for a car - Matthews Buick GMC would be my first stop.
I purchased my Buick last week and I'm pleased with the customer service I received. The entire process was smooth and I would recommend this dealership to anyone. I'm looking forward to my first service visit!
We drove 3 hours to buy a car from Matthews. Kevin helped us with the paperwork ahead of time and the process was simply and easy. They gave us a great deal on our trade and the price on the vehicle we bought couldn't be beat. Don't hesitate to come here.
I was looking into leasing a 2014 GMC Sierra, we emailed 3 dealers in the area and Matthews Buick GMC was the only dealer that replied to the email. Kevin Newell was awesome! We emailed them on a Sunday, got reply on Monday and let him know what we were looking for. I went and drove one on Tuesday and I had my fire ne red pickup on Friday!!!!
I purchased a Kia Optima over a year ago from a salesman by the name of Cody Nelson. This young man was very polite and friendly and made the experience very enjoyable! We are very pleased with our purchase! Today I went In for an oil change and JJ provided great customer service! Your hospitality at Kia of Muncie is very much appreciated!
Or lease was coming to an end So, we thought we would come in & get some ideas. We asked for Teresa, since she had helped us previously. As per usual she was excellent. We asked to see a Soul & a Sportage. Both were very nice . The color of the Sportage was deep red & a tremendous fit for both of us. Then Todd Castor was great help with explaining the paper work. This is our 5th Kia & undoubtably not our Last. Thank you Teresa & Todd.
I have been waiting for the Kia Stinger for over 3 years to finally be available to purchase. When they announced that yellow would only be limited to 400 units, I didn't think I could get one. Jason Fox reached out to me through the kiastinger.com forums, and put me in touch with Lucas Boehm after a horrible experience with 5 other dealers.
Lucas was awesome to work with and we had a deal for the car worked out in about 2 hours via phone, text, and email.
Easiest car purchase of my life, and the best car ive ever owned. I can't say enough good things about Lucas, Jason, and the entire team at Kia of Muncie. I drove 550+ miles to go buy from them, so that should tell you how good they are.
Thanks again guys, I love my new Stinger!!
Brad Howell Ford made our shopping experience for a new car the easiest it's ever been .we were treated fairly, all of our questions were answered and we got a great price. The service department at Brad Howell Ford is amazing they do everything they can to make your life efforess. Thank you Brad Howell Ford. We will recommend you to everyone...
We recently purchased our 2019 Honda Pilot from Tony Alexander at Victory Honda in Muncie. Tony was very knowledgeable on the Pilot and the options and packages. He answered our questions and helped steer us to the right vehicle for us. There was no pressure at any time and the actual buying process went smoothly and didn't require an all day process as we have experienced at other dealerships. I would recommend anyone to stop in and talk to Tony. We hope our Pilot serves us for many years.
Steve Roberts very helpful and everything went well. Traveled from Fort Wayne to Muncie because they were willing to negotiate sticker price, as noted on their cars.com listing. So we knew what we would be paying before making the trip. Willing to negotiate on trade in value and CarDoc.
Amazing facilities, great hospitality, and knowledgeable staff. This place helped me by my first car by myself and is helping me purchase my next ride. Definitely stop in here to purchase your next car.
Super easy to find cars on their web site and making arrangements to come into the dealership to see the car we chose.
Personable sales person, Silas Phillips, was knowledgeable, efficient, and easy to work with. Thanks!
In search of a newer vehicle when mine was not drivable due to fuel pump issue that was leaking, I stopped in at this dealership to check out a vehicle that I found on line. I was able to get assistance quickly and the salesman I talked to was friendly and helpful. I was also shopping around other dealerships but was not getting the help I needed so I called Cole back. Out of all the dealerships I went to, this one was the only one that I fealt that they cared about my situation and that they weren't going to take advantage of it. I found all the staff in the purchasing process friendly, knowledgeable, and genuine. I am now the owner of a beautiful vehicle for a fair deal. The overall experience was enjoyable. I would highly recommend this dealership to anyone.
Welcoming. Professional. They listened and delivered on what we wanted. Service center thorough and trustworthy. Heart warming environment. Greeted with our names every time. Treated like family what more can one ask for? Dealing with this dealership is comfortable and easy. Thank you for your approachability and understanding at all times.
Don and Ken helped us out on our needs. Brandon showed us perks of the vehicle!
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