Believe it or not, it's been 16 years since my husband and I purchased a brand new vehicle! Needless to say, all the modern bells and whistles were more than just a little overwhelming. Felicia was very patient about answering our many questions and did not pressure us when we told her we had to go home and think about our decision. Brian was also very nice when we returned to actually purchase the vehicle. One thing I was slightly dissatisfied with was I feel that we were rushed through the delivery process as we were the last customers of the day. Overall it was a good experience.
I have dealt with Tranum for years. I was approved in August didn't purchase then and returned back in October. My information was still active and I was approved. I was on a time crunch and Dan stepped up his game. I walked in that morning and before lunch drove off with my 2017 VW Passat! He was very fast with getting information on vehicles I was interested in. I was able to test drive and the team worked quickly. If you have dealt with Dan you are dealing with good people.
Our family had now purchased roughly 10 cars from Jim Harper. No one does more to always make us feel comfortable and appreciated. He consistently goes the extra mile to take care of our needs. Could not be happier with Garlyn Shelton, Jim Harper, and Winnie Lewis, who is the best Finance Manager I have ever seen. Buy Garlyn Shelton! Buy from Jim Harper!! You will not regret the choice.
Volvo - Received great service during an oil change. While there we decided to trade in my XC60. Received great service from Shay, very patient and polite!
Everyone we dealt with had the same polite and positive attitude. Great job everyone!!
When we went shopping for a new SUV, we met Drew, who gave us the best service we could have hoped to get. He was very thorough going over the vehicle and answered all of our questions. He wasn’t pushy and made it clear to us that it was important to get us into the right vehicle even if it meant he didn’t sell us a car. If you’re looking for new car, I highly recommend you go in and ask for Drew, you won’t be disappointed.
We have leased 2 cars this year. The first a red 2018 VW Bug convertible that my husband saw on the showroom floor and had to have it. The second 2018 Volvo XC60. The only SUV that my husband liked. Eddie Palmer was our salesman both times. He is very knowable about the vehicles he sales and a very patient young man. I am a shopper and he showed me every vehicle that I was interested in without any pressure. My husband is the buyer, but will not tolerate a pushy salesman. Eddie and the other staff members at Garlynn Shelton are GREAT to work with!
Bruce Ballard and Brooklyn Johnson are fantastic people! Our buying experience at Rodger Beasley dealerships is always top notch and professional, but Bruce and Brooklyn exceeded expectations in our experience in Killeen. Our last new car buying experience had us at the dealership for 6 to 8 hours. Bruce and Brooklyn easily cut that time in half and we were able to leave with a great deal and a new CX5. Thanks for all you do and we'll be back!
Was looking for a second car and decided to set up a test drive for a mini van since I'm pregnant with another child.
Not only did they go out of their way to help stay within the price I wanted, they tracked down a newer vehicle with more than half the mileage. I couldn't be happier with their service. I highly recommend this dealership.
Drove out to Killeen to check out a used car that I had been shopping around for. It was just what I was looking for and the staff helped me get my car for a manageable price as a first time car buyer. What I was most impressed by was the way they accommodated me by working around my travel schedule through the buying process. They were helpful and timely and I was able to purchase my car while being out of town because of my work travel schedule.
Kc is the best at getting people what they want bought 3 cars from here would not go anywhere but here so if you need a new car stop in and drive what you like and if anyone can do it they can great place to car shop
Just bought a Chevy Cruze and the sales portion was not bad but the car had a bad animal urine smell to it and the offered to shampoo the carpet and clean it. Only problem was that they sprayed cleaner everywhere and did not wipe it off and also and weird brown stains on the top of the upholstery in car. But beside the car being dirty pretty decent experience
I bought a used 2015 Nissan Altima, totally, over the internet from Lucy Skirvin at Dodge Country Killeen. She was very patient (emails) and handled all the necessary paper work and financing. I bought the car, sent her a credit card deposit and the next day arrived at Dodge Country to finish the deal. I was met in the parking lot by Raul Rivera and he had reserved an upfront parking space for me. Then less then 30 minutes later I was in the finance mgrs. office signing the deal. Since I live 98 miles from Killeen, Raul got Christopher Rodriquez and Nick Schroeder to follow me home and deliver my car! Dodge Country made me feel like a VIP and I have never been treated so professionally at a car dealership. I will surely buy my next car from Dodge Country, Killeen and recommend others experience this dealers Pro Customer Service. This Dealership has set the bar very high for other Dealers to match there style!
The salesman, Mr. Micheal Williams was excellent in finding what I wanted in a Used Subaru. He was very patient and was able to find what I was looking for. He over did himself by looking up items, bringing cars for me to try, explaining the details of the car and what it had to offer. I came back twice to him to know that he would find what I was looking for. The only negative experience with the dealership was when the managers would talk down to him, for something he didn't do. Otherwise they did work with me with their prices and wanted to make sure I was pleased.
I have been buying cars for nearly 30 years, and my experience with this team has been the most outstanding of all! They are honest, personable, and incredibly efficient. They listened to what I wanted and needed. Their responses all exceeded my expectations. I will be back to buy from them again just as soon as I can.
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