I contacted Gary from NC on Friday afternoon and by close of business, we had come to an agreement of terms for a new F-250 Super Duty. I drove my trade in down Sunday night and arrived at Bill Hood Ford Monday morning. Immediately upon my arrival, Gary greeted us and showed me the new truck. Next, Barbara was extremely helpful during delivery actions giving me an increased amount of knowledge regarding the trucks???s capabilities. The finance department was next, Marshall took great care of me by not only offering me an extended warranty but he also found a better rate for financing. Overall, I was very surprised at how helpful and customer oriented the staff at Bill Hood Ford was during my experience. I would encourage and recommend family and friends to purchase a vehicle from Bill Hood.
This is an awesome dealership! Buying a car can be a grueling experience, but everyone at Baldwin was super professional and courteous and wonderful to negotiate a deal with. I will certainly buy from them again!
My overall experience was great they took the time and help undo damage that was done to our credit structure by another dealer to get us a great car and a even better interest rate. Above and Beyond Customer Service !
The wonderful gentlemen at Ross Downing went above and beyond to make sure I purchased the vehicle I wanted at the price I could afford. I can’t thank them enough! I will definitely be a return customer and I highly recommend this dealer! Thanks again to Bob, Marcuis, Chuck, and Dion!
They have a lot of inventory, but the automobile that I went to look at had a little more damage than I assumed it had, and the interior had a strong smoke smell. I wish I had known prior to coming to the lot. It was also a bit difficult to figure out where to park in the parking lot, and I could not figure out where the front desk was once I was inside. However, the price of the automobiles was extremely low for the mileage so I guess that is a good check and balance for the entire atmosphere.
I wasn???t ready to purchase a car just yet, but life says otherwise. Gerard was very patient with us while we worked through our decision of purchase. He was very knowledgeable about our selection. Would definitely recommend this dealership.
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