This is the best dealership in South Carolina and the best I have done any business with anywhere. Dealerships everywhere could learn from them. From the moment you walk in, to purchase, service or even buying a part they are the most helpful and courteous people you could ever work with. I have been a customer for quite some time and plan any future purchases to be from them. I can not recommend them highly enough.
This is my fifth new E Class Mercedes in over 21 years. All from Carlton Motors because I have been a satisfied customer. When asked why not a different brand, my response is the same. The service has been wonderful with Sammy Hood, the cars reliable, and the salesman treats me with personal interest. This time Robin Rollins was the best. My call went to Rodney Maddox and he listened to my needs even though he was busy. He said that Robin would call me back. Within minutes Robin called and told me everything that I needed to know and by the end of the evening, I was ready to buy without even seeing the car. That is how much trust I have in the dealership. Robin even volunteered to bring the car to me and he did. He spent three or four hours showing me how to operate all of the new features. I am grateful that such a dealership as Carlton Motors still exist and I love my new 2019 E 300.
The car was offered at a fair price and the sales staff tried their best to accommodate all requests. I was able to complete the purchase in 24 hours (which was important since I traveled some distance). A friend (and long time customer, Karen Pepper) recommended them, and so far, it's been a pleasant experience.
We have had a wonderful experience purchasing our new car. We were shown all cars we asked about, all questions were answered very clearly, we drove all cars we wanted to try. The car we wanted was found and delivered very quickly. The folks who work there are professional. We will come back for another car.
Top of the line helpfulness and friendliness from all!
by HB from DealerRater.com
June 8, 2018
The professionalism, knowledge and friendliness of my sales advisor, Pablo Goycochea, capped a wonderful buying experience. Most importantly, the helpfulness and advise has continued after the sale. Indeed a Five Star experience all around!
I leased a new GL 450 three years ago and I have really enjoyed it. Bob Brackett and Brian found the car I wanted and I was very pleased. I just leased my second vehicle, a GLS 450. These vehicles are hard to get and they did a great job getting what I wanted again. I also sent a friend to Bob and he leased a GLS, and I would not hesitate to any friends or family to Bob Brackett and Carlton Mercedes Benz.
This was a very pleasant experience from beginning to end. No high-pressure sales, no running back and forth to "talk to my manager". Robin was friendly, informative and helpful. I love the car and believe I was treated very fairly.
Third MB bought from Carlton Motors. First time dealing with Sean Deibert. Sean was a pleasure to deal with. Enthusiastic about Mercedes cars. Very professional. Didn't leave anything out in explaining details about my new car. Would recommend Sean to anyone.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Great buying experience. Raheel and his sales team was quick to answer my inquiries and work out a great deal. He had the paperwork ready and handled the registration at the DMV. I would recommend AutoQ to anyone.
Raheel was great no pressure straight to the point purchase 2 weeks ago I am very satisfied with my BMW SUVThanks so much for the experience
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