My sales and front end experience with CrossRoads has...
by dawnbest from DealerRater.com
November 30, 2018
My sales and front end experience with CrossRoads has been great! I had a few challenges with the service area where damage was done to my vehicle; they fixed it; but it should never have happended to my first luxury car purchase. They caused damage to my vehicle twice and never told me. I had to 'find' it and tell them about it. They claimed they didn't do it. I was highly offended and disappointed. To this day I don't trust the service area. I feel that everytime I take my vehicle in for service I have to do a total damage inventory before I drop it off to make sure it returns to me in the same condition. For the money I paid for this volvo I should never have to monitor my own vehicle!! But again my sales man and the folks up front in sales continue to be kind, sincere and great to work with as I refer friends to the dealership! Thanks -
We didn't deal with the Lynchburg office in person, but when I spoke with the lady in finance( I am sorry I don't remember her name) she let me know that they can ship the vehicle to our closest location. That to me is customer service! Our application was simple and we got pre qualified. Next car will be a CarMax car !!
Easy, smooth transaction. They were respectful and kind and very thorough in delivery. I purchased an MB GLC300 and my salesman was very knowlegable about the car. Overall a great experience. Would certainly do business with them again.
Both Mike and Eric were sincerely friendly and made us...
by Tom Dovel from DealerRater.com
November 30, 2018
Both Mike and Eric were sincerely friendly and made us both feel very comfortable. Mike and Eric were additionally very honest and open about the entire transaction. The car was in impeccable condition and "ready to go". Mike even drilled to put the front license plate bracket (since the car is now in VA and the original state did not require front license plate) so that we wouldn't be stopped by police on our way home. While we negotiated and paid a slightly higher price than what we were "prepared to pay", after comparing other cars on the market, we are completely satisfied that we did actually get a great price. I think we both came away from the experience extremely happy.
From the time I agreed to buy the vehicle to the time the vehicle was ready, was two months. But if you can handle that, I have nothing buy good things to say. I got a great vehicle, at 30% less than the blue book value, repairs included.
I'm thrilled with my vehicle, and I'm happy to wait a couple months in order to save several thousand dollars! If you don't need the vehicle immediately, I wouldn't go anywhere else.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.