So far all I have done is sign the paperwork for the vehicle. They gave me the price I wanted on a 2018 BMW 640i GT and have worked with me to get the vehicle delivered on our anniversary (I am in a different state). Their explanations are concise as long as you are clear on what you are asking or what you want. I would recommend Isringhausen
This dealership is the model for what every dealership should strive for. Being an out of state buyer, they made the process just as easy than if they were just a few miles down the road. When I arrived they rolled out the red carpet and had me in the drivers seat in short order. This is a stark contrast to several car buying experiences in the past. Thanks Dave and Mark - the service was much appreciated!
Isringhausen serviced my XC60 and I just purchased an XC90 with no complications. Anies Humaideh stayed late to find a competitive price better than any I had researched in the Midwest. Dave Blackburn was generous with my Suburban trade. And the Volvo knowledge that my sales consultant Scott Sables is unparalleled. The loaners are convenient and scheduling service is painless.
Scott takes the time to understand your likes and easily identified the model and options that suited our family best. His familiarity with Volvos is only matched by his connection with the customer.
The service department and facilities are comfortable. They repaired a molding on my XC60 at no charge. A mechanic shared a known quirk with aftermarket accessories and the service manager called to follow up after every service. Scott maintained communication and took the time to get to know my family.
The car buying experience at Isringhausen has been a pleasure.
Isringhausen Imports has consistently been one of the best dealerships I have ever encountered. They are friendly, helpful, and attentive. All work has been done in an expedient and professional manner. Perhaps most importantly, their staff really makes the effort to listen to and work with their customers. I routinely take my car here for service, and have always been pleased with the both the experience and the results. Though my experience has been limited to their Volvo service and sales staff, I am more than certain one can expect similar treatment from the Mercedes Benz, Porsche, and BMW departments.
If I could rate them 10 stars I would. The ENTIRE team @ Isringhausen from my Sales Executive Mike Carver, to Sean Oliver in Finance, to Carl Mott in the Service Department were exceptional and made this such an easy process!!! To note, I NEVER even went to the dealership in Illinois, as I live in Virginia. This was a transaction and an experience solely based on trust and having purchased over 20 cars (from new to pre-owned) over the years, this by far exceeded any expectations!!! This is a dealership operated as a family. The communication was amazing, the attention to detail down to the explanation of every little nick or blemish was accurate. It was as though I saw these items with my own eyes, but better yet, they pointed out things that I would have totally overlooked. Mike Carver is an absolute class act and followed through on EVERY detail and I am truly grateful to have worked with him and the Isringhausen team!!! I'm enjoying my gorgeous Cayenne Turbo and am proud to be a part of the Isringhausen family now!!!
I found a car on their website Friday night. Went to go the next morning to check it out. Ray was great. Super easy to deal with. The car was in great condition, exactly as he promised. Was an extremely smooth transaction, we never felt pressured, if anything, it felt the exact opposite. would go back there anyday to buy a car!! Thanks Ray and Eddie! I love my new (used) car!
Had a few cars picked out before I arrived. Called ahead and they had them ready. Customer service was no frills, to the point, bottem dollar. Nothing fancy, but they know the high end cars and were very helpful. Would go back
Bought this online last week and picked it up yesterday. Helen went out of her way to make sure I knew exactly what to expect. I was thrilled with the car, more that I expected can't say enough nice things about how I was treated and the outstanding customer service. This is exactly what you hope for always and they deliver!
After purchasing a car from Ellen in September, we returned to find a car for our daughter. Ellen is always very helpful, knowledgeable, and patient! Made the whole process a breeze. Highly recommend!
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