I was looking for a vehicle that was not typically found oat dealerships in this area and the salesman did extensive searching to locate what I indicated I was searching for. He provided me with multiple choices that reflected what I had said was important. He worked diligently to determine which of the vehicles that the dealership could obtain. He was very professional during the entire process.
by Henry Phifer & Karen Hill from Salem, Virginia
October 26, 2018
Emma Rodriguez was the best. There aren’t enough words to express how gracious, courteous and helpful she was throughout our entire experience. Duncan Suzuki with Emma Rodriguez have customers for life!!!
I had the pleasure of Dealing with the team at the berglund used car on Williamson road last month. Walked away with a Jeep that my wife loves. A big shout out for Mike StClair for his help and kindness with my wife that doesn't speak English. Great job and thanks
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I really enjoyed my experience. Nicole Messick was so sweet and I could tell she really wanted me to leave with a car. I came in hoping to get a used car and left the lot with a brand new car , thats AMAZING! She really made my first experience so lovely. I will definitely recommend friends and family to go to her.
I found the truck I was looking for using the internet to search for it (drove 170 miles one way).
All the staff were helpful, patient , courteous and knowledgeable.
They waited for me to arrive after, closing hours.
Masood and Sam were my sales representatives - very good people.
Seems to me they start out by choosing only quality cars for resale,
which makes life easier for us all.
Their prices are reasonable, no need to play 'hard-ball' in negotiating
final purchase price.
Good luck in your search.
I had a great experience at Shelor Toyota. Beverley was wonderful to work with and very knowlegeable. She was a lot of fun to work with. Your Toyota building is one of the nicest dealerships that I've seen. Thank you Beverley.
I had 4 recalls on my truck, and when I called to schedule a appt. They got me right in with in a few day and took care of all 4 recalls within a few hours.
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