Help with my Audi on a Saturday afternoon.
November 6, 2018
On a recent visit to Iowa City for a Hawkeyes football game, the low oil message popped up on my Q5 TDI Audi. Late Saturday afternoon I unsuccessfully tried to find the correct spec oil at a couple of auto parts stores. I then drove to Carousel Motors which happened to be nearby. Although I knew their Audi service Dept was likely closed, I thought they might be able to direct me to store that had the correct spec oil. Upon sharing my predicament with one of the dealer managers, he very willingly helped address my problem by calling the Audi service manager at home to find out if they had the correct oil for my TDI. To my surprise not only did they have the oil, they presented me with a quart of it (at no cost) to ensure I made it safely back home, 180 miles away. Just one more reason to continue to do business with Audi and Carousel Motors. Thanks Carousel Motors for helping me with my problem. GREAT customer care!