New cars for sale in Lafayette, TN
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Vehicle Information
- Ext. color
- Carbonized Gray Metallic
- Int. color
- Ebony
- Drivetrain
- Four-wheel Drive
- MPG
- 20-24
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.7L V6 24V PDI DOHC Twin Turbo
- Stock #
- E51250
- VIN
- 1FTER4HP8TLE51250
Features
- Convenience
- Heated Seats
- Navigation System
- Remote Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates FordReviews
2026 Ford Ranger review
Bought new Ranger Raptor in March 2025. Absolutely trouble free so far. Performance is incredible, so much fun to drive. Very comfortable seating with tons of adjustments plus memory seats.
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Vehicle Information
- Ext. color
- Desert Sand
- Int. color
- Ebony
- Drivetrain
- Four-wheel Drive
- MPG
- 20-24
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.3L I4 16V GDI DOHC Turbo
- Stock #
- 2934
- VIN
- 1FTER4HH0TLE44091
Features
- Convenience
- Navigation System
- Remote Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates FordReviews
2026 Ford Ranger review
I bought a Ranger Raptor. Incredible pickup, handles more like a tall sport car than a truck. Very comfortable to drive with multiple steering option, shock setting and exhaust note. Fun to drive around town and on super highways. Increasable value for all the options you get.
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Vehicle Information
- Ext. color
- Ruby Red Metallic Tinted Clearcoat
- Int. color
- Black Onyx
- Drivetrain
- All-wheel Drive
- MPG
- 40-34
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic
- Engine
- 2.0L I4 16V GDI DOHC Turbo
- Stock #
- 2831
- VIN
- 3FTTW8JAXTRB18000
Features
- Convenience
- Keyless Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Gray
- Int. color
- Ebony
- Drivetrain
- Four-wheel Drive
- MPG
- 20-24
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.3L I4 16V GDI DOHC Turbo
- Stock #
- E58079
- VIN
- 1FTER4HH3TLE58079
Features
- Convenience
- Heated Seats
- Navigation System
- Remote Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Avalanche
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- MPG
- 15-18
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 3.5L V6 24V PDI DOHC Twin Turbo
- Stock #
- 2965
- VIN
- 1FTFW1RG2TFB92926
Features
- Convenience
- Adaptive Cruise Control
- Heated Steering Wheel
- Navigation System
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Brake Assist
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Carbonized Gray Metallic
- Int. color
- Black Onyx
- Drivetrain
- All-wheel Drive
- MPG
- 21-27
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic
- Engine
- 2.0L I4 16V GDI DOHC Turbo
- Stock #
- 2869
- VIN
- 3FTTW8NA2TRB34735
Features
- Convenience
- Adaptive Cruise Control
- Heated Steering Wheel
- Keyless Start
- Navigation System
- Remote Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Premium Sound System
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
- Seating
- Leather Seats
Dealer
Bates FordReviews
Bates Ford review
I was truly Blessed dealing with these folks at Bates Ford. From the receptionist, to the outstanding salesman going above and beyond while helping compare models and finally the management team who set the terms to put me into my dream ride!! What a Great Team of folks at Tony Bates Ford!
2026 Ford Maverick review
I purchased the Maverick Lariat Hybrid a little over a month ago. I have 1500 miles on it now. It has all the bells and whistles on it. I bought it not because of the price but because it was small and what I needed for my use and all the safety features included. I can pick up things for the house and yard and carry off the trash. It has sign recognition as well as speed adjustment. If I am going 55 and the speed goes down to 45 it will decrease my speed. It is a setting you can turn on or off. It also has true lane centering. Technically as long as you keep your hand on the steering wheel it is almost self driving. It is getting about 45 MPG now. I am told the longer you drive and get more miles the more the MPG will actually go up. I am really glad I purchased it. I have nothing but positive things to say about the truck. The dealer gave me the Ford support line on a couple of issues I had with the software and the support staff cleared up the issues. They stayed on the phone for over an hour correcting the software issue and the settings in the console. It has been a positive experience for me.
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Vehicle Information
- Ext. color
- Azure Gray Metallic
- Int. color
- Navy Pier
- Drivetrain
- All-wheel Drive
- MPG
- 40-34
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic
- Engine
- 2.0L I4 16V GDI DOHC Turbo
- Stock #
- 2969
- VIN
- 3FTTW8JA9TRB48542
Features
- Convenience
- Keyless Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates FordReviews
2026 Ford Maverick review
Hybrid model gets great mileage. Car is quiet and comfortable especially for a truck. Lariat package has nice options a very versatile small truck and great value.
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Vehicle Information
- Ext. color
- Shadow Black
- Int. color
- Black Onyx
- Drivetrain
- Four-wheel Drive
- MPG
- 17-18
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.7L V6 24V PDI DOHC Twin Turbo
- Stock #
- 2935
- VIN
- 1FMEE9BP1TLB43897
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Heated Steering Wheel
- Keyless Start
- Navigation System
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Stability Control
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Ruby Red Metallic Tinted Clearcoat
- Int. color
- Navy Pier
- Drivetrain
- Front-wheel Drive
- MPG
- 42-35
- Fuel type
- Hybrid
- Transmission
- Automatic
- Engine
- 2.5L I4 16V MPFI DOHC Hybrid
- Stock #
- 2791
- VIN
- 3FTTW8H31TRB00086
Features
- Convenience
- Keyless Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates FordReviews
2026 Ford Maverick review
Gas mileage is phenomenal cost 46.00 dollars fill the tank. You can drive 400 miles on a tank of gas on this hybrid with these gas prices
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Vehicle Information
- Ext. color
- Gray
- Int. color
- Black Onyx
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 3.5L V6
- Stock #
- 2804
- VIN
- 1FMJK1MG9VEA00340
Features
- Convenience
- Keyless Entry
- Entertainment
- Premium Sound System
- Satellite Radio
- Safety
- Blind Spot Monitor
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Oxford White
- Int. color
- Black Onyx
- Drivetrain
- Four-wheel Drive
- MPG
- 18-21
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.3L I4 16V GDI DOHC Turbo
- Stock #
- 2596
- VIN
- 1FMEE7BH2TLA61237
Features
- Convenience
- Heated Seats
- Keyless Start
- Navigation System
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Stability Control
Dealer
Bates FordReviews
2026 Ford Bronco review
Great features. Seat warmers are marvelous! Drives well. Using it mostly for commuting currently but can’t wait to take it for a bit roughing driving. Love the rugged but luxurious feel do the car.
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$57,741
MSRP $59,205
Est. $1,080/mo Bates Ford
Check Availability Vehicle Information
- Ext. color
- Gray
- Int. color
- Black Onyx
- Drivetrain
- Four-wheel Drive
- MPG
- 17-19
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.7L V6 24V PDI DOHC Twin Turbo
- Stock #
- 2980
- VIN
- 1FMEE4DP3TLB39432
Features
- Convenience
- Heated Seats
- Heated Steering Wheel
- Keyless Start
- Navigation System
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Sunroof/Moonroof
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Rear Cross Traffic Alert
- Stability Control
Dealer
Bates FordReviews
2026 Ford Bronco review
My wife and I bought a new 2026 Outer Banks with the 2.7L V6 and the Lux Package. With about 2,000 miles on the odometer it has been a great purchase. It is missing a few options that an almost 60k truck should have (memory seats, etc.) and has way too many “nannies”. With that said, it has plenty of power when in Sport mode, the ride is comfortable and it gets decent gas mileage. It is loud at highway speeds but most of the noise is coming from the tires. Can’t wait to swap them for some BFG’s. Compared to the 2021 Jeep Wrangler JLU we had, the Bronco is much more refined. A tip for new buyers, attend one of the Bronco Off-Roadeo events that Ford offers. We just returned from the one in Tennessee and it was excellent. They really show you what the truck is capable of.
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Vehicle Information
- Ext. color
- Avalanche
- Int. color
- Ebony
- Drivetrain
- Four-wheel Drive
- MPG
- 16-18
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 3.0L V6 24V PDI DOHC Twin Turbo
- Stock #
- E55457
- VIN
- 1FTER4LR5TLE55457
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Heated Steering Wheel
- Navigation System
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Bates FordReviews
2026 Ford Ranger review
I purchase a 2019 Ranger and then a 2024 Ranger. Zero issues with problems and the comfort, power, and reliability are all top notch. The 10-speed transmission has been a dream with the turbo. My wife has a King Ranch F-150 but usually takes the Ranger because of the ease of driving in town. 24 to 28 MPG based on computer.
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Vehicle Information
- Ext. color
- Avalanche
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- MPG
- 18-23
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 5.0L V8 32V PDI DOHC
- Stock #
- 2970
- VIN
- 1FTFW5L55TFC08342
Features
- Convenience
- Adaptive Cruise Control
- Heated Steering Wheel
- Navigation System
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Star White
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- MPG
- 18-23
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 3.5L V6 24V PDI DOHC Twin Turbo
- Stock #
- C60118
- VIN
- 1FTFW5L84TFC60118
Features
- Convenience
- Adaptive Cruise Control
- Heated Steering Wheel
- Navigation System
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Bates FordReviews
Bates Ford review
Good dealership to work with . I had a positive experience purchasing my vehicle from Bates Ford. I would recommend Bates Ford to friends and family looking for a new or used car.
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Vehicle Information
- Ext. color
- Antimatter Blue Metallic
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- MPG
- 18-23
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 5.0L V8 32V PDI DOHC
- Stock #
- 2902
- VIN
- 1FTFW5L53TFB72635
Features
- Convenience
- Adaptive Cruise Control
- Heated Steering Wheel
- Navigation System
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Star White
- Int. color
- Crystal Gray
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 3.5L V6
- Stock #
- 2951
- VIN
- 1FMJK1M80VEA20615
Features
- Convenience
- Keyless Entry
- Entertainment
- Premium Sound System
- Satellite Radio
- Safety
- Blind Spot Monitor
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Star White
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- MPG
- 18-23
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 3.5L V6 24V PDI DOHC Twin Turbo
- Stock #
- C58661
- VIN
- 1FTFW5L84TFC58661
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Heated Steering Wheel
- Navigation System
- Remote Start
- Entertainment
- Bluetooth®
- Premium Sound System
- Satellite Radio
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Bates Ford -
$36,375
MSRP $36,375
Est. $681/mo Bates Ford
Check Availability Vehicle Information
- Ext. color
- Vapor Blue Metallic
- Int. color
- Black Onyx
- Drivetrain
- Rear-wheel Drive
- MPG
- 22-33
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.3L I4 16V PDI DOHC Turbo
- Stock #
- 135303
- VIN
- 1FA6P8TH7T5135303
Features
- Convenience
- Keyless Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Rear Cross Traffic Alert
- Stability Control
Dealer
Bates FordReviews
Bates Ford review
God-honoring, trustworthy, polite, kind, friendly - all accurate descriptors of Bates Ford and the people we met who work there. They have earned our business over and over again. Thank you!
2026 Ford Mustang review
I recently purchased a used 2026 Ford Mustang Dark Horse and Love it. The mustang has really improved over the years in style, comfort and performance! The Color is Blue Ember and is a really beautiful color. The flakes in the paint really stand out in the sun. The Coyote Engine gives superb performance and really sounds Great! I Highly recommend getting one especially if you are looking for Performance and Style if you can’t afford a Shelby or a Rouche .To me you can’t go wrong with this High Performance Dark Horse Mustang!
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Vehicle Information
- Ext. color
- Oxford White
- Int. color
- Ebony
- Drivetrain
- Rear-wheel Drive
- MPG
- 21-25
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.3L I4 16V GDI DOHC Turbo
- Stock #
- 2929
- VIN
- 1FTER4GH9TLE37240
Features
- Convenience
- Navigation System
- Remote Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Safety
- Automatic Emergency Braking
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Avalanche
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- MPG
- 18-24
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.7L V6 24V PDI DOHC Twin Turbo
- Stock #
- C35554
- VIN
- 1FTEW2LP7TFC35554
Features
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates FordReviews
Bates Ford review
We had a great experience with Bates Ford and Mr. Scott Dickens. We plant to return to purchase a vehicle for my wife and I look forward to using their service department for my new truck.
2026 Ford F-150 review
This truck has all the options I could ask for. It is very comfortable and powerful. I like the ruby red color. We've only put a couple hundred miles on it so far, but everything works great.
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Vehicle Information
- Ext. color
- Oxford White
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 3.5L V6 24V PDI DOHC Twin Turbo
- Stock #
- 2957
- VIN
- 1FTFW3L80TFB69416
Features
- Convenience
- Heated Seats
- Keyless Start
- Remote Start
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Carbonized Gray Metallic
- Int. color
- Black
- Drivetrain
- Four-wheel Drive
- MPG
- 18-24
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.7L V6 24V PDI DOHC Twin Turbo
- Stock #
- C37282
- VIN
- 1FTEW2LPXTFC37282
Features
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates FordReviews
Bates Ford review
Tyler help me would definitely recommend him to anybody who is shopping for a car. took good care of me and made the process very easy for me
-
Vehicle Information
- Ext. color
- Argon
- Int. color
- Black
- Drivetrain
- Rear-wheel Drive
- MPG
- 20-26
- Fuel type
- Gasoline
- Transmission
- 10-Speed Automatic
- Engine
- 2.7L V6 24V PDI DOHC Twin Turbo
- Stock #
- 2735
- VIN
- 1FTEW2KPXTFA97283
Features
- Entertainment
- Apple CarPlay®
- Bluetooth®
- Satellite Radio
- USB Port
- Exterior
- Alloy Wheels
- Tow Hitch
- Safety
- Backup Camera
- Brake Assist
- Lane Departure Warning
- Stability Control
Dealer
Bates Ford -
Vehicle Information
- Ext. color
- Glacier White Metallic
- Int. color
- Black/red stitching
- Drivetrain
- All-wheel Drive
- MPG
- 14-20
- Fuel type
- Gasoline
- Transmission
- 8-Speed Automatic with Tiptronic
- Engine
- 4L V-8 gasoline direct injection, DOHC, variable valve control,
- Stock #
- A6930
- VIN
- WU1ARBF10TD000280
Features
- Convenience
- Adaptive Cruise Control
- Cooled Seats
- Heated Seats
- Heated Steering Wheel
- Keyless Entry
- Keyless Start
- Navigation System
- Power Liftgate
- Remote Start
- Entertainment
- Android Auto®
- Apple CarPlay®
- Bluetooth®
- HomeLink
- Premium Sound System
- USB Port
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Tow Hitch
- Safety
- Automatic Emergency Braking
- Backup Camera
- Blind Spot Monitor
- Brake Assist
- Lane Departure Warning
- Rear Cross Traffic Alert
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
Hiley Automotive GroupReviews
Hiley Automotive Group review
We would like to thank Austen for the purchase of our Honda Pilot. The staff was friendly and wonderful. Looking forward to doing business with you in the future!
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Vehicle Information
- Ext. color
- Midnight Green Metallic
- Int. color
- Beige
- Drivetrain
- All-wheel Drive
- MPG
- 20-29
- Fuel type
- Gasoline
- Transmission
- 7-Speed Automatic with Auto-Shift
- Engine
- 3.0L V6 24V GDI DOHC Turbo
- Stock #
- 58397
- VIN
- WAU65CFN3TN025558
Features
- Convenience
- Adaptive Cruise Control
- Heated Seats
- Keyless Entry
- Keyless Start
- Navigation System
- Power Folding Mirrors
- Power Liftgate
- Entertainment
- Bluetooth®
- HomeLink
- Satellite Radio
- WiFi Hotspot
- Exterior
- Alloy Wheels
- Sunroof/Moonroof
- Safety
- Blind Spot Monitor
- Brake Assist
- Rain Sensing Wipers
- Stability Control
- Seating
- Leather Seats
- Memory Seat
Dealer
D-Patrick MotoplexReviews
D-Patrick Motoplex review
I was met at the door by a very nice gentleman who asked if he could help and guided me to the service department. The guy in service was equally helpful, explained the process, and offered things to assist with my wait. All this was greatly appreciated as this was my first trip with my Audi for service. I could have taken advantage of the drop-off/pick-up service, but I chose instead to just walk to the mall. While there, I was given text message updates, received a video showing the inspection, and was called to inform me of service completion. Upon returning, I was given the opportunity to ask questions, was guided to the cashier, and was thanked by everyone I encountered, including the guy doing the video, for my business. Very pleasant experience!