Transparent and easy
December 3, 2018
I kind of dread the used car experience I remember with my parents when I was a kid. I did my research online before I visited the dealership. Had a specific used 2015 Honda Civic in mind, already got pre-approval for the loan from my credit union. Haven't purchased a vehicle in over 10 years, and was pleasantly surprised by the transparency and ease of purchase. Manny was an excellent resource - I'm not too mechanically inclined, so I didn't have too many questions about the performance of the vehicle. We went on a pleasant test drive. I was a little unsure of purchasing the first vehicle I test drove, but it was a certified used vehicle at an excellent price. It had been purchased and serviced at the dealership. The carfax was available online, and Manny also offered me a copy. The internet price was about $1500 less than the sticker price on the lot. No haggling needed. The Sales Manager introduced himself and was very friendly as well. Manny did offer me the extended warranty and gap insurance, but backed off as soon as I turned it down. No pressure. The finance guy was a different story. He was very friendly at first. Though I had financing arranged through my credit union in advance, he still tried to go over the payment options with me and sell me the extended warranty (again) and other options. The price of the warranty went from over $3000 to about $1250 after I declined the first time. Same with the other options (good tip to keep in mind if you do want the extras!). He tried to make me feel like I was making an irresponsible decision by not purchasing the extended warranty, even though my purchase was based on Honda's reputation. I would suppose this guy uses individualized sales techniques based on the customer. I'm a CPA, so I am comfortable with financial decisions and carefully weighed my options before going to the dealership. Probably not the best person to sell extras to. I work hard for my money, and I'm a bit thrifty in my spending. My old car is 14 years old, and I plan on keeping this one for just as long. The finance guy became curt and unfriendly after I turned down the extras a couple times, and made me feel like I was an inconvenience. I understand how commissions and spiffs work, so coming in with outside financing was probably not making this guy much on the sale. He seemed glad to get me out of his office. I do understand that this is his job to sell me extras. I did not trade in my old car as it was going to a family member, so I thought I'd have to get a ride back to pick up the new car. Manny, the salesperson, was kind enough to drive the car from Gresham to my home in SW Portland. He would have hit rush hour traffic heading back to the dealership. I was very appreciative of this extra service.