Joshua Treat was both very busy and absolutely with me and my wife when we came in to buy a car. Since we had a COSTCO relationship established there was no bickering over price and no hassle. We got a Bolt, which is a different breed of vehicle than a gas powered one, and Joshua gave us enough information to get out of the dealership with no mishaps. Maybe a little more practical advice about how to use/deal with an Electric Vehicle would be nice, but that is very hard to give just the right amount. Excellent service, and so far it appears to be an excellent choice for vehicle.
I made an appointment in advance (which I recommend), and I received on-time service. Damian was my service representative, and he was both professional and kind. When the service was complete, he reviewed the service record of all the things they did and checked. He was clear in his explanations and patient with my questions. Service was completed within the time estimate I was given at the beginning. Also, thanks for the free exterior car wash that you provide -- it always feels good to drive away with a clean car in good repair.
I posted yesterday about a poor experience here. Although I was very unhappy I wish to update that management assured me it was a big misunderstand and everything they originally offered was good and even made things a bit better. Kudos to the staff for addressing a customers concerns and quickly rectified the situation.
I am a businessman and understand stumbles....great good of customer satisfaction
I am an out of state buyer and purchased a 2010 Infiniti QX56 from By Design Auto Group. They made the process very easy from start to finish. They even picked us up from the airport in our vehicle so I was able to drive it before finalizing everything and had everything checked out for our long drive home. When a mechanical issue arose while we were a few states away I contacted them right away. Both Jason and Stephanie were extremely helpful and genuinely concerned that we were stranded far from home. They offered a few different solutions for us, all of which were very fair and even favorable for us. They went above and beyond what they could have done. The integrity of both of them as well as their dealership is outstanding. The customer service is exceptional, even after the fact. Everyone we told our story to back home is amazed at our experience and how rare that is. I cannot say enough good things about them and I highly recommend them!
Buying my 2017 Certified Pre Owned Ford Fusion Titanium was the easiest transaction ever! It was worth the short drive from Everett not to mention the Tax savings! I would highly recommend this dealer.
First time car shopper at Frontier Ford. After failing to make a deal on a used vehicle at another dealership Frontier had one of the models we were looking at so we figured why not give them a shot before heading South to other dealerships off I-5. Our salesman Sean was helpful and pleasant to work with. He wanted to sell us a vehicle but wasn’t pushy. The road we test drove on was a quiet little road next to the refinery. The road is perfect for testing out the vehicle in pretty much any way you need to.
We drive a hard bargain so we thought for a bit that we weren’t going to be able to make a deal. We are experienced car buyers and the negotiations weren’t as bad as a lot of places we’ve been to but there never really fun especially when your tired and hungry. Sean gave us a protein bar and waters during the process. Ultimately the dealership wanted our business and won us over on a Hail Mary. We wanted to shop local at a local dealership but aren’t willing to make a lot of concessions to do so. I feel we got a great value on the out the door price. We were offered many extras but did not purchase any so I cannot speak to that.
The only thing that triggered us was essentially being forced to purchase a vehicle tracking device called Spireon Kahu. It is similar to LoJack and the dealer stated that they install it as a security device to protect their assets and it probably lowers their insurance cost. Long story short we did not want to purchase the tech but it was already installed on the vehicle. We negotiated the price of the tech and ultimately agreed to leave it installed as the dealer stated it would cost money to remove it. Now to the fun part. The 2015 Dodge Dart we purchased is for our teenage son. Using the app for the Tech on a smartphone we can monitor where he is at and be notified if he exceeds a set speed. We chose 65mph. We can also set up an electronic perimeter as well as monitor the vehicle battery from the Kahu app. We got an insurance discount for the active tracking system and trust me you need it when insuring teenagers. I probably sound like a Kahu salesman but hindsight we have no regrets leaving the tech installed. Just make sure you ask the sales staff whether it is installed or not and whether you will be force to purchase it or if it will increase the price of the vehicle if you want it removed. It worked out for us but it may not work out for you. Thanks Frontier for helping us find our son a safe and hopefully reliable vehicle!
Took our Niro in for its first oil change. Had a pleasant wait in the comfortable waiting room with free coffee and popcorn while we watched television. The car was done in one hour as promised and delivered to the door washed and vacuumed. And all this was FREE! Does my Scottish heart good to get that kind of treatment. From the buying to the free car washes and oil changes, it has all been great with Jerry Smith Kia.
We cant say enough of our experience at the Bellingham Toyota dealership. Crystal Mervyn was our first contact. Very professional! With her quick response and online quotes she brought us to the dealership. Crystal Glynn closed the deal on not one but two vehicles. Very smooth process. Wendy Hugo made the finance portion look so easy. All three show a high level of knowledge and are very professional in what they do and should be commended for their great attitude and hard work.
Everyone we came in contact with was helpful and friendly! Purchasing a new vehicle can be a mixture of emotions (overwhelming, exhausting, exciting) and they made it feel like a breeze. We are in love with our new 4Runner!
My service rep (Daniel) was professional,knowledgeable and efficient. Other Toyota service centers were good in the past but Bellingham was the best I ever encountered. I wss on a tight schedule and didn???t think I could get the service done but I wa taken in and had a great experience. I???m very satisfied with this dealership. Thanks very much! Ed
Matt Newman was fantastic with helping us find the vehicle we wanted and needed for our family. We met with him a couple different times to review inventory and options. He really understood what my wife was looking for, and what would work best for her. He was easy to work with over price, and helped up find exactly what we wanted. We will be purchasing our next vehicles from him. We then worked with Marisa to secure financing for our vehicle. I had already worked to secure a loan, but she was able to find even better rates for us from a local reputable credit union. While there I also chatted with Matt Baughn in the Parts department. A great knowledgeable guy who answered all my questions. Thanks to these three for an easy relaxed purchasing experience.
So far they have been the most helpful in my search for a manual shift light vehicle like the spark or a ear new Yaris to tow behind my motorhome. Will likely purchase in December. Looking for a spark LT manual transmission with gray exterior.
Work done timely and at prices quoted. Bruce the Service Advisor is excellent. I’m very pleased.
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