The Customer Service at Gerry Lane is wonderful, especially Ms. Sheila. She went over and beyond to get me help with a repair that was not covered under my extended warranty. She even went in on her day off to take care of my ticket. I'm not in love with my vehicle, but thanks to the fabulous Customer Service, they make all my problems I have had with my car and little bit easier to deal with.
Started with internet inquiry and then we emailed and chatted on the phone. Everyone, from the Internet team to the salesperson (jerry hooper) and the sales manager (Jeff Spangler) were friendly, professional, and willing to listen to me and work with me. Buying from this team was a great experience. I drove out from Houston to buy my Volvo here and would encourage my friends to do so as well. The price and professionalism could not be beat.
Mr. Wade showed a genuine interest in getting me what I wanted. He was honest and once I told him what I wanted, he made sure every box was checked. It was almost too easy. Ran over a huge screw within the first week and they repaired it quickly and easily with no cost to me. I wasn’t just a number.
by Patrick J. KANE U.S. Navy retired from BILOXI, Ms.
January 14, 2018
I have nothing but praise for this dealer prior to and completion of this purchase transaction. From the time that USAA, working with the TRUE CAR website put me in contact with this dealer everything seemed to be going as preplanned.
The personnel, from the internet section, the salesman, and the financial professional seemed to be working for a very smooth and customer friendly deal.
I do have to say that an issue has come up after the sale, that the salesman and the sales manager are working on to assist in resolving a question that has come up concerning the appearance of the grill of the auto. In the photo of the automobile that I used to decide on this specific auto, a full front grill was shown. But after the purchase and when I arrived at home ,I discovered that the front of the auto was not as presented in the initial photograph. I do have to accept some responsibility for this because I did not do a complete walk around of the vehicle prior to the agreement to purchase, due to inclement weather. I just assumed that the auto was as I expected. I am willing to work with the sales team in order to resolve this issue.
Eeverythig was great from the salesman to the finance manager to the General manager! The cleanliness of the vehicle was not very good. The truck was average at best. The windows were dirty and the wheels weren't clean.
Superior Ford was SUPERIOR to me in every way. Absolutely everyone that I came into contact from the Manager, Jesse - My Sales Person, the Office Lady, Receptionist and everyone else. They were very professional and went the extra mile to help me get the car that I wanted although it was difficult due to my unusual situation. The dealership is clean, professional, friendly, they know their business and have a great selection of vehicles. I have already recommended them to my family and friends.
by Chris Jennifer customers for life from Zachary louisiana
May 10, 2016
Sal in sales gave us a deal of a lifetime, made buy enjoyable, Jon in finance did a out standing job in getting the best deal possible. I will definitely be back. Computer wouldn't let me rate above with stars, but buying and service was 5 stars
The Montgomery family, would like to thank salesman, Jesse Gray, for being such a compassionate and courteous employee of Superior Ford in Zachary, who helped us to purchase a Honda Pilot. You will be highly recommended to friends.
Love, love, love my new Explorer!!! Jon Rabuck at Superior Ford was wonderful to work with. He did a great job explaining all the buttons and bows for us and answering our questions when I called back for info. Brian, the General Manager, was also wonderful to handle a visor problem for us. Good work Jon! I'm sure I'll be calling with each and every question. Many thanks for everything Jon!
I love my new Edge. Our salesperson Jon was great!!!
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