I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R recently, and every time, I ask for Alex to work on my car, and Molly is always willing to put him on my car with no problems. She is always super nice and accommodating! Alex knows his stuff and always does great work. I love having a dealership that I trust. This last time, Alex actually took two separate road tests with me to make sure he understood what I was saying was wrong with my car. Alex went out of his way on more than one occasion to get to the bottom of my issues and get it resolved. There should be a mechanic like Alex at every dealership. In addition, Josh, the service manager is willing to sit down and talk to you with respect when it comes to an issue you are having. Josh treats you like he values you as a customer and I appreciate that. Thank you Josh, Alex and Molly. I am glad you are there for my wife and me when we need our VW's serviced.
Was looking for a used diesel truck and this place offered one at a price that was too good to be true. I did my homework and was comfortable making the purchase. My experience with the guys inside was nothing short of fantastic. They were very personable and had a few people in the lot but still made sure to come talk to us when we pulled up. They pretty much left us alone to look at the truck and take it for a test drive, which was nice, no pushy salesmen tactics. We did discover a problem with the A/C on the truck we bought and they offered to fix it but since we didn't live nearby we negotiated the price instead, which they were willing to do since they didn't know about the problem.
Expectation management, if you are looking for a show truck, look somewhere else. This place specializes in "work trucks" and that definitely shows. Even the truck I bought has some very minor cosmetic flaws, but the engine and transmission are solid and should last me a very long time. The cosmetics aren't so bad and you really have to be looking for them to notice them. If you are like me and want a good solid, reliable, workhorse and you want to pay a very fair price for it, then you are in the right place and would be hard pressed to find a better place. I would recommend this place to anyone in the work truck market.
Only had my truck less that 24 hours but I was so happy with the buying experience that warranted its own review!
It was a pleasure dealing with Elvin and Tanner at Keystone Motors. We live in Western NY and searched far and wide for a van that met our criteria, which included originating in a Southern state, or a state with roads not exposed to winter salting. Elvin was friendly and conversational when I called about the van after seeing the listing online and provided me with great information. When we arrived at the dealership after driving 4.5 hrs we found the van in the condition described. In fact, it seemed even better. They sent us out on a test drive alone so we could really focus on getting to know the van and checking it out. We went on to check out another van that afternoon and Tanner held the van for us without a deposit until we confirmed with him that evening that we would purchase it the next day. The purchase process was easy and streamlined and Tanner even waited with us at the notary for our transport tags. The showroom and restrooms were very clean and very family friendly and had toys and books for our children to play with while we made the purchase. They had a good time there. Neither Elvin or Tanner were pushy, and we sensed a lot of integrity in both of them. There were no processing fees and they stuck to the price they gave me over the phone before we drove down which they had lowered from the original listing price. They did not present any unwanted add on warranties or guarantees, just a great vehicle in great condition. The work they had done to it was very professional. I drove it the 4.5 hours home and didn't have a single worry.
Was very pleased with the whole process. I’m sure most even myself are Leary of small dealerships but the whole experience was great. We drove over three hours to get there the car was ready for us to see we were pleased and the process was quick
No pressure process, Ritchie responded to my inquiries very fast and professional. Good value on the car with fair trade in assessment and clear with answering my questions. Title transfer and financing process was as painless and fast as possible, would definitely shop here again.
After a week of having purchased my Civic from Ernesto and Guido, I can say that working with them was one of the best car buying experiences I've had from a pre-owned car dealer.
You can tell all of their vehicles are hand-picked for their excellent condition and value. Ernesto and Guido are knowledgeable and honest about all of their cars, and they were both very courteous throughout the entire process.
Overall, I am very happy with my new Honda, and I would be confident recommending GEG Auto to anyone looking for an excellent pre-owned vehicle.
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