Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
David B. and Michael made me feel right at home the second I walked into Lee. I was in a time crunch and needed to be back to work for a certain time. I told them what I was looking for and they made it happen. My Nissan was even delivered to me so I could get back to work when I needed to. Fantastic people, fantastic service. I will recommend all to visit Lee Dodge for a quality experience.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
I saw great reviews online and decided to check them out. Was looking for a Ram 1500 and they had exactly what I wanted. I pulled into the dealership at 8:15 a.m and it was raining cats and dogs but Dan Pulkkinen came right outside and was awesome from the start to the end!! I got exactly what I wanted and I got it for a lower monthly payment than I expected!! I was in and out within 2 hours and had a huge smile on my face!! Highly recommend Crafts!!!
I cannot say enough great things about Crafts. We were highly impressed with how quick and efficient Kevin and Mark were. We knew what we wanted and we walked away with exactly that in the quickest time we have ever experienced. Way better than the big dealership I dealt with a month ago.
Thank you to Kevin who was so patient and accommodating and Mark who was incredibly efficient and super professional. I highly recommend you go see Kevin Davis for your next car/Truck purchase!
Such a great and painless car buying experience! Thank you Crafts!! We will be back when it’s time for another one
Dan made the buying process painless from the beginning to the end. there was no pressure and the went above and beyond to try and get em the best rate for my loan.So far, we are pleased with our purchase and are grateful.
New to the area and had stopped in several times, knowing I was going to be in the market for a new vehicle soon. Kevin was NEVER pushy and always had the info I asked for. When the time came and I found the truck I wanted, it was the hands down the best car buying purchase I've ever had. The truck was ready when I showed up, looking great. Kevin and MIchael had me out the door in no time. I know where my next vehicle purchase will be coming from!
We recently bought a 2015 Ford Escape with 2 little kids in tow. Crafts had excellent customer service and were great with my kids when they started to get antsy. This was the best buying experience I have ever had. Kevin was so personal, attentive, and not pushy! It was nice to have a personal experience and not one with a pushy car salesman. Thank you Crafts and Kevin!
My wife and I just bought a 2015 Dodge Journey from Crafts. We were pleasantly surprised by the easy going staff and no pressure sales staff. We got a great deal and they were able to get us some amazing financing too! All in all - an excellent car buying experience. Thanks Mike and Kevin!
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