I went to multiple dealerships with a very picky list of requirements for my purchase, and Richardson’s was the ONLY dealership that actually cared enough to listen, and didn’t real me in with a car that they “just sold” and try to send me off in something else.
I was beyond impressed with the customer service, and the ease of the entire car buying process. They worked out a deal for me that was far better than any other dealership offered, let me drive my car for a few days before I purchased it so I could be sure it’s the one I wanted.
I dealt directly with the owner, Larry, and Dennis at the ford store.
There won’t be another dealer that will get my business from here on out. Richardson’s is worth the drive!!!
Found my '13 Ram 1500 on Cars.com but Heath handled the rest over the phone. He got me financed, got all my requirements filled and answered all of my questions. We got everything done so I could drive up, test drive, sign the paperwork and drive home.
Update: after reading their response to my review I chose to go back and trade the terrain in. As they stated I was given a pretty good trade in, though Im still a bit hung up that I took it back just a hundred miles or so outside the warranty when the oil burning issue was noticed and Randy claimed that he wasn't worried about the 100-200 miles I was over, leaveing me to believe he would have the engine fixed. But either way in the end I traded the terrain in toward a 2010 traverse which I am happy with, I'm just disappointed I had to carry almost $2000 over from the difference of the value/trade in on the terrain, but now I'm happily in the traverse. Now 200 miles after purchasing the traverse the power steering quit working, BUT I'm now in contact with BRENT who happily sent me to the garage and said the repairs will be taken care of and I am back in the same position I was when I purchased my first car from them years ago, I'm receiving the same great customer service I expected when I returned to purchase my 2nd vehicle from them. I hope this situation will be better from here on out.
It was such a pleasure to meet with Kim. It’s so refreshing to work with someone who has such a straight forward personal style. She was in touch with us on our quest to find the perfect vehicle throughout our search. Go talk to Kim!
I was nervous about buying my first car on my own, but Kim made it an easy, pleasant experience. She was never pushy and was understanding of my hesitations and anxieties, and patient with all of my questions. She went on vacation the day after I went in to test drive, but worked diligently from home to ensure that I got the car I wanted. She truly goes above and beyond. If you're going to Schafer, Kim is the saleswoman for you.
Perfect experience, very friendly and helpful with first call. Vehicle was ready and clean at pickup. All paperwork was ready for quick signature process and took possession with 45 min A++ would highly recommend
My husband and I were shopping for a used truck. Our salesperson, Kim Bartys, made our buying experience truly enjoyable.
Kim is energetic, friendly, knowledgeable and great at what she does. She wasn't pushy, which was wonderful, and she answered ALL of our questions. We will definitely recommend this dealership and most definitely, Kim.
Kim Bartys was very helpful in our long distance car buying after finding the truck on cars.com. Kim had the Carfax for the truck at the dealership. We were treated just like a new car buyer even though we bought used. I highly recommend Schafer Chevrolet.
Bill LANG BAY CITY MI I own Toyota Tacoma and there service has been out standing. Pat Rohde your sales person has been out standing; knowledgeable, helpful, and not pushy! We did not close the deal but was due to a problem at my end. I will be back and recommend your dealership and Pat to others and that does happen often!
Our van, that we bought 9 years ago from this dealer, was hit. We had our van towed to the body shop. We worked with Mel Krueger. Unfortunately we had to say goodbye to our van. The damage was more than the worth. Mel helped us out, we had to clean out the vichele, it was an emotional let go. Mel was considerate and more than helpful. We would highly recommend this body shop. Their employees were so knowledgable.
Let me put in a good word for FEENY Chrysler in Midland. I worked with Rich Jacklin who was attentive and very accommodating. Rich presented me with a few options to meet our request, and we left with a new Pacifica. As a customer of FEENY for many years, I am happy to say I would be happy to recommend them to anyone looking for a new vehicle.
If you are looking to buy new or used then look no further. These guys were great. (A little long but hear me out) My wife and I were looking for a specific car and it turned out they had exactly what we were wanted. We found the same car at other dealers and got the run around from all of them. Three different dealers sold the cars out from under us. Had another dealership add some ridiculous fees I had never heard of and then finally we called Feeny. Got on the phone with Nolan LaCrosse and told him about all the other experiences that we had and he assured us that we had nothing to worry about. Everything went perfect we got down there drove the car and loved it. Paperwork was quick and painless they handled everything with our bank and away we went. Couldn't have been happier. Here is the part that separates them from the rest. A couple days later something went wrong with the car it was just not running right. So I called Nolan and he told me to hang tight and he would get back to me. Come to find out it was his day off and he had gone in to work to notify his manager Mike Beck of what was going on. They put us in a loaner and fixed the car. You won't find that kind of service these days.
I had been looking online for a used vehicle for quite awhile when I found Melissa & Garber Midland. Melissa was the first person from a dealer that really took the time to listen to what I was looking for and offer suggestions & options. She is amazing! If you’re looking online (in person too) for a vehicle get with Melissa!
When I received word that I needed to purchase a new vehicle, I had no idea what to do. I had been recommended to talk to Tyler Lister at Garber, so that is what I did. From the moment I walked in the doors, everyone was trying to help me get what I needed. I was on a time crunch and everyone knew. They were willing to try everything to get me financed and on the road. It took three days, but everything worked out in the end. I was super satisfied with my purchase and with my experience at Garber!
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