Came in with a leak in the motor/transmission area
by bonnie20 from DealerRater.com
December 0, 2018
They did a great job diagnosing the problem, even showing me it was motor oil not transmission fluid. Called about my warranty, always scheduled me an appointment to come back & reminded me of same. I just hate that they beat around the bush about a loaner vehicle.
I had an issue with my steering column which was covered under 100000 miles but unfortunately I had just passed that. The service department sent a request to Hyundai to cover the repair and they agreed to it much to my surprise. I bought my car at Malone before Patriot took over. Thank you to the great customer service and going to bat for me and getting it done. It drives like a new car now no clunking steering wheel :)
Purchased a Sonata in 2015 and recently a 2018 Santa Fe. Our experience has been wonderful! Anytime you purchase a vehicle then go back three years later speaks for itself. I love the warm and friendly atmosphere. Always making you feel like family. Ms Paula Lanni sales associate is one of the best! Within minutes she had me sold on the Santa Fe. I won???t go anywhere else! Thank you Patriot and Paula Lanni!
Overall very happy with experience. Salesman (Jacob) seemed honest and straight forward from original phone call I made up to us pulling out of lot with new truck. Only issue we had was after financing was submitted it took forever to get response back from bank, although that was not on the dealership. But they did call bank and ask if they would expedite it some. they also did everything they could do to get us in monthly payment we put out there. Would recommend Patriot Chevy Buick in Bartlesville to anyone looking for new vehicle.
I had given up on buying a car using a dealership for so many reasons. My wife found the type were were looking for at Collinsville Auto Sales. The family that runs this business is wonderful! The vehicle was in excellent condition! The took care of every detail quite impressively. The people were very easy to talk to, no pressure, just friendly and professional. I would certainly recommend them to anyone! It will be the first place we look if the need arises for another vehicle purchase in the future!
Good knowledgable salesman. Everything went well, except there wasn't an owners manual in the car. Another small glitch was they said the car as having 5 miles. When I got out to drive the car home, It had 164 miles.
I had been having issues with my engine light coming on. Two repairs had already been done but a problem still existed. The technician was able to determine the problem, get the part needed in a timely manner and make the repair. I am looking forward to dealing with Patriot in the future.
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