Been dealing with Al Smith 46 years
November 5, 2018
I have bought and leased cars from Al Smith since 1970; I don't even know how many it has been in that time, but for more than a decade in late 1990s and early 2000s we leased a new car from Smiths every 18 months. I have never had any problems with service, treatment, etc., and cannot recommend the dealership highly enough. In late 1970 I stupidly bought a car from a Chrysler dealer closer to home, and had numerous problems over the first few months; it had to be towed four times. Each time, the dealer was unable to fix the problem; they installed four new carburetors to no avail (seems someone with any knowledge would suspect the problem might be elsewhere). I mentioned it to someone from Al Smith's shop (I still had a car I bought at Smiths) and he put me in touch with a factory official who agreed to meet me at the local dealer from whom I bought the troublesome car. The offending dealer's service manager wanted to install yet a fifth carburetor and was abusive and argumentative with the factory official, until finally the official ORDERED the service manager to replace the onboard computer. I had no trouble with that car after that! I never set foot in the "local" dealer again, and have been with Al Smith since. I regret that I bought that one car elsewhere after already having had good experiences with Al Smith. I know Jim Smith well and knew his late father, Al, also. Both are men of integrity and honesty, and run (and ran) the dealership with those traits.