Jarred was the person I worked with the longest. He was very friendly, courteous, helpful and professional. He worked hard to try to get me the best deal that stayed within my budget. He and JP stayed almost an hour past closing, because of an issue with my insurance, to get the deal through. Jarred personally. delivered the car to my home the next day and has followed up a couple of times since then to make sure everything was working okay and to see how I liked the car. He seemed very genuine and sincere unlike other sales people I've dealt with in the past. JP and Chelsy were also very professional, courteous and helpful. However, I spent very little time with them Jarred and JP gave me lots of advice related to the vehicle as well as financial advice for the future. All in all, I am very satisfied with the great service I experienced. The car drives like a dream too. I will definitely refer family and friends if I learn they are in the market for a new vehicle.
precise and informative. went beyond other dealership services to ensure that all recalls were installed. management was helpful and reception friendly. will be using the facility full time in the future.
Good sales experience. Majority of negotiations were done via phone. Did not pressure me to come in order to negotiate. Everything was agreed to over the phone. Turned out as planned. Sale was honest and to the point. The only time I was at the dealership was to pick up the car. To close the deal took around 30 min. which wasn't to bad.
Lincoln is a great dealer to work with because you can tell he loves his job and is truly dedicated to finding you the right car. I traded in my car and I think it took less than an hour. Best, easiest, quickest car-buying experience ever. Thanks, Lincoln!
I think that paying $50 for a oil change is way too high! I drive 1 hour & 45 minutes to get there then pay that! Needed brake pads in front & wiper blades they said but cant afford $160 for the brakes & 11 $ for the wiper blades! Lower prices would help alot
Needed a regular oil change, but a week prior to the appointment a few other issues came up. They were very flexible and were able to add in to the appointment. All was resolved with one non-essential part being ordered. I was very pleased with the service!
Josh was wonderful! I cried thinking I would be carless because I had so any obstacles one after the other while qualifying for a car but somehow he made it happen plus they gave me a credit building payment plan! Everyone adores my car, just not as much as me!!! Thank you so much Car Town Kia!!!
We must give the highest praise to the two salesmen that helped us with the purchase of our new Mercedes Hunter Hamilton and Larry Campbell. Purchased the car February 3 and went back today to ask a few questions Larry could not have been more accommodating to get our needs met. Kennth and Marjorie Chism
I noticed the exact model I was looking for at James Motor Company online and submitted an inquiry. I was promptly and courteously greeted by Scott Stoess and thoroughly informed about the vehicle. (He made sure I knew everything there was to know) As I was out of town and the purchase would require some travel we were able to sort out the particulars of the deal beforehand. When we arrived I was even more impressed and politely greeted by a few members of the staff. We completed the test drive and the vehicle was exactly as described. After a quick transaction I was on my way with a new car and a big smile on my face. I've purchased a lot of cars over the years but I've never experienced this level of service in any transaction, I'll forever be impressed with James Motor Company and a big thanks to Scott Stoess for his hard work throughout. 1/20/18
I live in northwest Georgia and first met Mr. Burns over the telephone. I was interested in a CPO the dealership had listed. Over a period of two weeks we had a deal that I considered very fair. When I met Mr. Burns at the dealership, I found him to be extremely polite, very thorough in teaching me about the car and making sure I understood. Thank you Mr. Burns, I really appreciate your making this such an enjoyable experience. 12/16/2017
I purchased a GLK last year and just wasn't satisfied with it. I called Derrick at the dealership and expressed my dislike of this vehicle and asked him if it would be wise to trade it. I saw a C Class online and thought it may be a good fit for me. Derrick asked a lot of questions and listened to my wish list. He found the perfect car for me and also suggested I lease instead of purchase since I like to trade cars every few years. He gave me the best deal and found an E300 totaled revamped car that I love. Thank You Derrick for making me a happy, satisfied client.
I had a wonderful experience in purchasing my GLA mercedes that was ordered from scratch from Mr. Burns, who was very attentive to every detail in my car. Mr. Derrick Burns made the whole experience very smooth and easy and he was patient and extremely helpful in every way! Thank you for everything. Mariam
I had an excellent experience buying my car from Mercedes Benz , our dealer Mr. Derrick Burns was extremely helpful and answered all our questions, his advices were priceless and he made the process of buying my new SLK extremely smooth!. I highly recommend Mercedes Benz and Mr. Burns for any new customer.... at both professional level and personal levels. I will definitely contact him whenever I decide to buy new car in the future! Thanks Mercedes Benz!
Sales process was typical. The representative gave the impression that there were sales options that could affect the price. None materialized after he checked with his manager. Follow up was less than timely and incomplete in some cases. Documentation fees are twice the average for Kentucky.
Expect an old school sales approach.
Wonderful experience, starting with phone/email contact with Rusty Slone! Since we live in Cincinnati, we were able to secure financing ahead of time, making the paperwork so quick and smooth when we arrived! Wallace was great to work with (financing) and the dealership is beautiful and everyone was very professional!
I have to say that buying our used vehicle from Infiniti of Lexington was a painless process. Ramon was great to work with and treated us very well. Leonard went above and beyond to get all our paperwork done so late and get us on our way. We will definitely be repeat customers.
No pressure, very pleasant to work with. I felt as though they have a goal of providing excellent customer service and fair prices. I will be back and I will bring my friends! Ask for Ramon.
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