My wife was in need of a new car and we visited with Caitlyn at Cumberland KIA. She recommended a 2018 Soul due to the rebates and other incentives and working with management made the numbers work out for us. We bought.
by Carla S ( Disabled Combat Veterans Wife ) from Sparta TN
February 14, 2018
Went in looking for a new car to find out our last dealership hadn't been honest on the history of our last car...The staff at KIA made that bad experience disappear. I couldn't be happier with a dealership... Polite, Friendly, Clean, Made my buying experience of my New KIA Niro a great one!! I will go back to them for my next new car.
To our salesperson Brittany Coomer,
We just wanted to say thank you very, much for your professional and personal assistance with the purchase of our new Highlander, from very far away I've read every email that you and the other dealerships sent from the beginning of our search. You definitely earned our business with the manner in which you handled finding the right car as well as your patience with the inevitable last minute questions.
It has been a most pleasant experience to work with you throughout the process.
I was dreading the process of buying a car so much. Jim and the other folks at Cumberland KIA made it unbelievably easy! The were friendly, easy to talk to and more than willing to address all our concerns. As for the car, I couldn't love my 2018 Soul any more than I do. They knew within minutes of us being there what car was the perfect fit for our needs. Will definitely recommend and will definitely shop there again!
Fell in love with a used Kai Soul. Doug and Michael made the buying and loan process and overall experience that was the best ever! Effortless! They also give the lifetime oil change but even better, still under Kia warranty. They will drive it themselves to Kia and give me a loaner. The best car experience in my 70 years!! HIGHLY RECOMMEND THIS 3RD GENERATION DEALERSHIP AND PEOPLE.
They were very nice people . Very helpful overall very happy
by Joey25 from DealerRater.com
December 4, 2018
No-pressure, didn't feel rushedTrustworthyThey listened to me. Quick and painless ??? the dealership made the process easyQuick and clear communication No gamesFinal price was exactly as negotiated (no last-minute surprises)Professional and polite salespersonAttentive to customer's needsSalesperson went above & beyond
Walter was great to work with on the purchase of our new Pathfinder. He was patient as I was looking and driving different vehicles. He didn???t make me feel pressured to purchase.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.